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This shows you the differences between two versions of the page.
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rhino:licensemanagererrors:advanced [2012/07/28] brian created |
rhino:licensemanagererrors:advanced [2013/05/23] (current) dale [Rhino 4.0 and 5.0] |
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| ======Advanced Troubleshooting for Unable To Communicate With License Manager errors====== | ======Advanced Troubleshooting for Unable To Communicate With License Manager errors====== | ||
| - | > **Updated:** //July 28, 2012// | + | > **Updated:** //September 20, 2012// |
| + | Also see this page [[http://wiki.mcneel.com/rhino/licensemanagererrors|Resolving License Manager Issues]] | ||
| =====Problem===== | =====Problem===== | ||
| When you run either Rhino 3.0 or Rhino 4.0, you receive the following error message: | When you run either Rhino 3.0 or Rhino 4.0, you receive the following error message: | ||
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| If the license manager module for the version of Rhino that you are using does not exist, then you will need to re-install Rhino from your CD. | If the license manager module for the version of Rhino that you are using does not exist, then you will need to re-install Rhino from your CD. | ||
| + | RhinoLM is used by plug-ins that are common to both Rhino 4 and Rhino 5. Examples of these are Flamingo 2, Flamingo nXt, Bongo 1.0/2.0 that can be used with both Rhino 4 and Rhino 5. | ||
| \\ | \\ | ||
| + | =====SOLUTION 3 - UNINSTALL/REINSTALL===== | ||
| + | If the license manager files are missing or the registry keys are no longer there, they you may want to do a clean uninstall and re-install. This will includes deleting Rhino registry keys, deleting Rhino license manager files, and then reinstall. | ||
| + | - Make sure you are logged into your workstation as the Administrator or an equivalent user. | ||
| + | - Make sure to disable virus detectors and anti-spyware agents. | ||
| + | - Uninstall Rhino and clean system according to these [[http://wiki.mcneel.com/rhino/uninstalling|recommendations.]] | ||
| + | - After uninstalling, using Explorer, navigate to **C:\Program Files\Common Files\McNeel Shared\**, delete the License Manage sub-folder | ||
| + | - Reboot | ||
| + | - Reinstall Rhino 4 using the product CD. Download and install [[http://download.rhino3d.com/cruftfree/whatsnew.asp?lang=&p=rhino&v=4.0&t=sr&r=current&a=whatsnew|the current service release.]] if necessary. | ||
| - | =====SOLUTION 3 - Missing Windows System Registry entries===== | + | |
| + | =====SOLUTION 4 - Missing Windows System Registry entries===== | ||
| If the license manager module for the version of Rhino that you are using is present, then the module might not be registered - there might not be information in the Windows Registry that allows Rhino to locate this module. To solve this issue: | If the license manager module for the version of Rhino that you are using is present, then the module might not be registered - there might not be information in the Windows Registry that allows Rhino to locate this module. To solve this issue: | ||
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| - Using Explorer, navigate to the above mentioned folder. (C:\Program Files\Common Files\McNeel Shared\License Manager) | - Using Explorer, navigate to the above mentioned folder. (C:\Program Files\Common Files\McNeel Shared\License Manager) | ||
| - | ==== Rhino 3.0==== | + | ====Rhino 3.0==== |
| If the error occurs when trying to run **Rhino 3.0**, then: | If the error occurs when trying to run **Rhino 3.0**, then: | ||
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| The batch file will echo the results to the command line, thus verifying success or failure. To confirm this method resolved the problem, run Rhino 3.0. | The batch file will echo the results to the command line, thus verifying success or failure. To confirm this method resolved the problem, run Rhino 3.0. | ||
| - | ==== Rhino 4.0 and 5.0==== | + | ====Rhino 4.0 and 5.0==== |
| - | If the error occurs when trying to run **Rhino 4.0**, then: | + | If the error occurs when trying to run **Rhino 4.0** or run Flamingo or Bongo in Rhino 5, then: |
| - **[[http://en.wiki.mcneel.com/content/upload/files/REGISTER_RHINOLM.zip|Download]]** and unzip this batch file in the same folder as **RhinoLM.exe**. | - **[[http://en.wiki.mcneel.com/content/upload/files/REGISTER_RHINOLM.zip|Download]]** and unzip this batch file in the same folder as **RhinoLM.exe**. | ||
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| The batch file will echo the results to the command line, thus verifying success or failure. To confirm this method resolved the problem, run Rhino. | The batch file will echo the results to the command line, thus verifying success or failure. To confirm this method resolved the problem, run Rhino. | ||
| + | |||
| + | OR | ||
| + | |||
| + | To reinstall the McNeelLM without reinstall Rhino 4, download, unzip and run **rhinolm_20110309_x86.exe** which is in this [[http://s3.amazonaws.com/mcneel/flamingo/nxt/rhinolm_20110309.zip|rhinolm_20110309.zip file.]] | ||
| + | |||
| + | You must have rights to modify the registry to run rhinolm_20110309_x86.exe. | ||
| + | If access is denined, find a computer adminstrator to log in with elevated rights account, and run **rhinolm_20110309_x86.exe** | ||
| + | Windows Vista users: right-click on the file and select “Run as administrator”. | ||
| \\ | \\ | ||
| - | =====SOLUTION 4 - Missing runtime library support files===== | + | =====SOLUTION 5 - Missing runtime library support files===== |
| If running the above batch file returns an error, then **[[http://www.microsoft.com/en-us/download/details.aspx?id=26347|download]]** and install the latest Microsoft runtime libraries and try again. | If running the above batch file returns an error, then **[[http://www.microsoft.com/en-us/download/details.aspx?id=26347|download]]** and install the latest Microsoft runtime libraries and try again. | ||
| - | =====SOLUTION 5 - An errant license manager is running===== | + | =====SOLUTION 6 - An errant license manager is running===== |
| Please restart the machine. The steps above may have been successful, but an errant license manager running in Windows can cause continued problems. Does Rhino run after the restart? | Please restart the machine. The steps above may have been successful, but an errant license manager running in Windows can cause continued problems. Does Rhino run after the restart? | ||
| + | \\ | ||
| + | =====SOLUTION 7 - Comodo Internet Security is blocking COM===== | ||
| + | [[http://www.comodo.com/|Comodo Internet Security]] - We have found that Comodo can block COM interprocess communications with Rhino and the License manager. You can check if you have Comodo running by checking these [[https://help.comodo.com/topic-72-1-284-2956-Starting-Comodo-Internet-Security.html|interfaces]]. If you have Comodo, please follow these steps to disable this block: | ||
| - | =====SOLUTION 6 - Windows Vista Registry security issue===== | + | - Go to [[https://help.comodo.com/topic-72-1-284-2956-Starting-Comodo-Internet-Security.html|Comodo Intenet Security settings]] |
| + | - Click on the [[https://help.comodo.com/topic-72-1-284-2945-Defense+-Tasks---Introduction.html|Defense+ Settings]]. | ||
| + | - Click on the [[https://help.comodo.com/topic-72-1-284-3039-Monitoring-Settings.html|Monitor Settings Tab]] | ||
| + | - Un-check the "Protected COM Interfaces" checkbox. | ||
| + | - Click OK to exit the dialog. | ||
| + | |||
| + | Rhino 4 should now run properly. | ||
| + | |||
| + | \\ | ||
| + | =====SOLUTION 8 - Windows Vista Registry security issue===== | ||
| If the license manager module for the version of Rhino that you are using is present and the module us registered - you might not have enough rights to read the Windows Registry. | If the license manager module for the version of Rhino that you are using is present and the module us registered - you might not have enough rights to read the Windows Registry. | ||
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| You should now be able to run Rhino and communicate with the license manager. | You should now be able to run Rhino and communicate with the license manager. | ||
| - | |||
rhino/licensemanagererrors/advanced.1343516259.txt.gz · Last modified: 2012/09/20 (external edit)
