====== Install Error: "McNeel Product CD Has Stopped Working" (Rhino 5 for Windows) ======
> **Summary:** //The Rhino 5 installer gets an error while installing from the CD or downloaded file.//
> **Related installation help:** //[[/rhino/installproblems|Troubleshooting Rhino 5 Installation]]//

**Problem:**\\ The Rhino 5 installer gets an error while installing from the CD or downloaded file. 
  * It stops specifically when it can't expand the contents of the installer, reverses the extraction and posts this message. 
  * It is likely an issue with the install splash screen but it does not appear on all systems. 
  * At this time, we can not determine the cause.

{{:rhino:rhino5:install_error.jpg?400|}}

**Solution:**\\ Steps 1,2, & 4 from [[http://wiki.mcneel.com/rhino/error1603|Error 1603.]]

**Note:** If this repair tool doesn't fix the problem, please contact tech support.

{{tag>rhino5installationerror_en}}