Wacom and Vista Problems


Problem

There are issues with Rhino version 4 on the Wacom tablet driver and Windows Vista (including Vista Home, Vista Premium, and Vista Ultimate).

Workarounds

There are two workarounds that allow the flyout toolbars and menus in Rhino to view normally.

or

tablet.jpg

According to Microsoft, Tablet PC control adds or removes accessories such as Tablet PC Input Panel, Windows Journal, and the Snipping Tool. Enabling this feature also installs software that enables handwriting recognition. This feature is not necessary to install unless you have a Tablet PC. But, if you don't install it you will not have access to the Snipping Tool, a handy application. The Snipping Tool lets you select a section of your screen that you would like to take a snippet, or screenshot.

DigitalPersona application causes Rhino crash on start

HP's notebooks sometimes use a fingerprint scanning product developed by DigitalPersona. Their scanning product causes the same button tooltip problem on flyout toolbars on Rhino 4.0 that is normally caused by Vista/Windows 7's Tablet PC components when a tablet is installed. If turning off Tablet PC components doesn't solve the problem, check the computer for a fingerprint scanner or any related applications, especially the ones that come from DigitalPersona.

A case we have from a user on 21-Jan-2011 was a HP TouchSmart tm2-2012tx. It has HP SimplePass Identity Protection installed that installs applications from DigitalPersona. The application that causes the problem is C:\Program Files (x86)\DigitalPersona\Bin\DPAgent.exe. To solve the problem, turn the DpAgent.exe *32 off from the Windows Task Manager. Rename it with a different name to prevent it from running automatically when Windows starts.

-Kelvin

Update 12-Jan-2010

Some have seen this problem of linked toolbars not flying out without a Wacom tablet. Several have reported that if a wireless Logitech mouse is used with a Microsoft mouse driver, the toolbar flyouts don't work. Matching up the mouse hardware and driver seems to fix the problem. -JB

Update 19-Sep-2008

This problem was partially fixed with V4 SR4. A problem remains with displaying Tooltips in cascaded (flyout) toolbars. We continue to recommend turning off the Tablet PC Optional Components. -JB

Update 15-Jan-2008

A fix to this problem will be available in Rhino 4 Service Release 3 (SR3) which is currently under development. We will first post the beta to the Rhino Support Newsgroup for testing by the user base. Watch the Rhino Support Newsgroup for this announcement. When we finalize SR3, it will be available to download off the Rhino web site's download page. -JB