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--- rhino:5:rhi-problems [2018/10/16]
+++ rhino:5:rhi-problems [2024/07/31] (current)
brian
@@ Line 1: / Line 1: @@
+======Troubleshooting RHI Installers======
+**RHI** files are **RH**ino **I**nstaller Packages.\\
+They are designed to simplify installation of Rhino plug-ins.
+==== Installation problems ====
+-->Rhino or some other program starts when I double-click an RHI file#
+**Cause:** Windows doesn't have the file associations set correctly for RHI files.
+\\
+**Solution:**
+  - Download and run [[https://files.mcneel.com/rhino/6.0/RhiFix.exe|RhiFix.exe]]
+  - If the fix does not work, please send the following to support@mcneel.com:
+  * A screenshot of the error
+  * Repair Utility log (all the text below RECOMMENDED ACTION)
+  * The RHI installer log. Here is where you find it in V5, V6 or V7:
+    * Rhino 5: `%appdata%\mcneel\rhinoceros\5.0\logs`
+    * Rhino 6: `%appdata%\mcneel\rhinoceros\6.0\logs`
+    * Rhino 7: `%appdata%\mcneel\rhinoceros\7.0\logs`
+<--
+-->Windows can't open this file#
+**Cause:** Windows doesn't have the file associations set correctly for RHI files.
+\\
+**Solution:**
+  - Download and run [[https://files.mcneel.com/rhino/6.0/RhiFix.exe|RhiFix.exe]]
+  - If the fix does not work, please send the following to support@mcneel.com:
+  * A screenshot of the error
+  * Repair Utility log (all the text below RECOMMENDED ACTION)
+  * The RHI installer log. Here is where you find it in V5, V6 or V7:
+    * Rhino 5: `%appdata%\mcneel\rhinoceros\5.0\logs`
+    * Rhino 6: `%appdata%\mcneel\rhinoceros\6.0\logs`
+    * Rhino 7: `%appdata%\mcneel\rhinoceros\7.0\logs`
+<--
+-->Package not compatible#
+There are a few possible reasons this error can occur. The most likely are first:
+  - **Incorrect File Associations:**
+    * Download and run [[https://files.mcneel.com/rhino/6.0/RhiFix.exe|RhiFix.exe]]
+    * If the fix does not work, please send the following to support@mcneel.com:
+      * A screenshot of the error
+      * Repair Utility log (all the text below RECOMMENDED ACTION)
+      * The RHI installer log. Here is where you find it in V5, V6 or V7:
+        * Rhino 5: `%appdata%\mcneel\rhinoceros\5.0\logs`
+        * Rhino 6: `%appdata%\mcneel\rhinoceros\6.0\logs`
+        * Rhino 7: `%appdata%\mcneel\rhinoceros\7.0\logs`
+  - **Old Rhino 5:** attempting to install Grasshopper into Rhino V5 SR0 can generate this error. Update your Rhino 5 to the current service release to fix this problem.
+  - **Corrupt Download:** a corrupt RHI file that cannot be installed. This often is the result of an incomplete download. Please delete the RHI file, clear your web browser's temporary files, and download again.
+  - **Poorly Authored RHI:** if you are a developer, you may have not properly created the RHI file. Please review instructions for [[developer/rhinoinstallerengine/authoring|authoring RHI files]].
+\\
+<--
+-->Rhinoceros 5 file open error#
+**Cause:** Somehow, Rhino 5 was incorrectly associated with RHI files.
+\\
+**Solution:**
+  - Download and run [[https://files.mcneel.com/rhino/6.0/RhiFix.exe|RhiFix.exe]]
+  - If the fix does not work, please send the following to support@mcneel.com:
+  * A screenshot of the error
+  * Repair Utility log (all the text below RECOMMENDED ACTION)
+  * The RHI installer log. Here is where you find it in V5, V6 or V7:
+    * Rhino 5: `%appdata%\mcneel\rhinoceros\5.0\logs`
+    * Rhino 6: `%appdata%\mcneel\rhinoceros\6.0\logs`
+    * Rhino 7: `%appdata%\mcneel\rhinoceros\7.0\logs`
+<--
+==== Deploying RHI files ====
+-->Deploying for all users on a computer#
+See [[/rhino/installrhi|Installing RHI Files for All Users]] for details.
+<--
+==== Uninstall problems ====
+See [[/rhino/5/rhi/uninstall|Uninstalling Rhino 5 RHI Plug-ins]] for step by step instructions on removing plug-ins installed by RHI.

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