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rhino:5:rhi-problems [2018/10/16] |
rhino:5:rhi-problems [2020/08/14] (current) |
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+ | ======Troubleshooting RHI Installers====== | ||
+ | |||
+ | **RHI** files are **RH**ino **I**nstaller Packages.\\ | ||
+ | They are designed to simplify installation of Rhino plug-ins. | ||
+ | |||
+ | ==== Installation problems ==== | ||
+ | -->Rhino or some other program starts when I double-click an RHI file# | ||
+ | **Cause:** Windows doesn' | ||
+ | \\ | ||
+ | **Solution: | ||
+ | - Download and run [[http:// | ||
+ | - If the fix does not work, please send the following to support@mcneel.com: | ||
+ | * A screenshot of the error | ||
+ | * Repair Utility log (all the text below RECOMMENDED ACTION) | ||
+ | * The RHI installer log. Here is where you find it in V5, V6 or V7: | ||
+ | * Rhino 5: `%appdata%\mcneel\rhinoceros\5.0\logs` | ||
+ | * Rhino 6: `%appdata%\mcneel\rhinoceros\6.0\logs` | ||
+ | * Rhino 7: `%appdata%\mcneel\rhinoceros\7.0\logs` | ||
+ | |||
+ | <-- | ||
+ | |||
+ | --> | ||
+ | **Cause:** Windows doesn' | ||
+ | \\ | ||
+ | **Solution: | ||
+ | - Download and run [[http:// | ||
+ | - If the fix does not work, please send the following to support@mcneel.com: | ||
+ | * A screenshot of the error | ||
+ | * Repair Utility log (all the text below RECOMMENDED ACTION) | ||
+ | * The RHI installer log. Here is where you find it in V5, V6 or V7: | ||
+ | * Rhino 5: `%appdata%\mcneel\rhinoceros\5.0\logs` | ||
+ | * Rhino 6: `%appdata%\mcneel\rhinoceros\6.0\logs` | ||
+ | * Rhino 7: `%appdata%\mcneel\rhinoceros\7.0\logs` | ||
+ | |||
+ | <-- | ||
+ | |||
+ | --> | ||
+ | There are a few possible reasons this error can occur. The most likely are first: | ||
+ | - **Incorrect File Associations: | ||
+ | * Download and run [[http:// | ||
+ | * If the fix does not work, please send the following to support@mcneel.com: | ||
+ | * A screenshot of the error | ||
+ | * Repair Utility log (all the text below RECOMMENDED ACTION) | ||
+ | * The RHI installer log. Here is where you find it in V5, V6 or V7: | ||
+ | * Rhino 5: `%appdata%\mcneel\rhinoceros\5.0\logs` | ||
+ | * Rhino 6: `%appdata%\mcneel\rhinoceros\6.0\logs` | ||
+ | * Rhino 7: `%appdata%\mcneel\rhinoceros\7.0\logs` | ||
+ | |||
+ | - **Old Rhino 5:** attempting to install Grasshopper into Rhino V5 SR0 can generate this error. Update your Rhino 5 to the current service release to fix this problem. | ||
+ | - **Corrupt Download:** a corrupt RHI file that cannot be installed. This often is the result of an incomplete download. Please delete the RHI file, clear your web browser' | ||
+ | - **Poorly Authored RHI:** if you are a developer, you may have not properly created the RHI file. Please review instructions for [[developer/ | ||
+ | \\ | ||
+ | <-- | ||
+ | |||
+ | --> | ||
+ | **Cause:** Somehow, Rhino 5 was incorrectly associated with RHI files. | ||
+ | \\ | ||
+ | **Solution: | ||
+ | |||
+ | - Download and run [[http:// | ||
+ | - If the fix does not work, please send the following to support@mcneel.com: | ||
+ | * A screenshot of the error | ||
+ | * Repair Utility log (all the text below RECOMMENDED ACTION) | ||
+ | * The RHI installer log. Here is where you find it in V5, V6 or V7: | ||
+ | * Rhino 5: `%appdata%\mcneel\rhinoceros\5.0\logs` | ||
+ | * Rhino 6: `%appdata%\mcneel\rhinoceros\6.0\logs` | ||
+ | * Rhino 7: `%appdata%\mcneel\rhinoceros\7.0\logs` | ||
+ | |||
+ | |||
+ | <-- | ||
+ | |||
+ | ==== Deploying RHI files ==== | ||
+ | --> | ||
+ | See [[/ | ||
+ | <-- | ||
+ | |||
+ | ==== Uninstall problems ==== | ||
+ | See [[/ | ||