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--- rhino:crashhelp:vcruntime_repair [2025/11/17]
maryfugier
+++ rhino:crashhelp:vcruntime_repair [2025/11/17] (current)
maryfugier
@@ Line 15: / Line 15: @@
 If I inhibit RhinoCycles from loading and start Rhino 8 normally, it will start with no issues. If I turn back on RhinoCycles it will crash at start.//
-===== Possible Fix =====
-This sounds like the redistributable issue that has been reported.
-=== Try a repair on Microsoft C++ Redistributable. ===
-Do the x86 C++ Redistributable first, then the x64 C++ Redistributable.
-This sounds like the redistributable issue that has popped up lately with updates (windows, programs)
-Try a repairing on Microsoft C++ Redistributable.
-Do the x86 C++ Redistributable first, then the x64 C++ Redistributable.
-  -  Make sure that all Windows updates have been installed.
-  -  Open Settings: Right-click the Start button and select Settings. Alternatively, type "**Apps & features**" into the Windows search bar and click "Open".
+===== Possible Fix =====
-  -  Go to **Apps & features**: In the **Settings** window, select **Apps** from the left-hand menu, then click on **Apps & features**.
-  -  Sort by install date: Find the "//Sort by//" dropdown menu (it may initially say "Name") and click it.
+This sounds like the redistributable issue that has been reported.
-  -  Select //Install date//: Choose "//Install date//" from the dropdown to reorder the list, with the most recent installations appearing at the top.
+Try a repairing on **Microsoft C++ Redistributables**.
-  -  Take a screen capture of your most recently installed apps. Send to support
+//Start with x86 C++ Redistributable first, then the x64 C++ Redistributable.//
-  -  Select //Microsoft C++ Redistributable//, right-click and click on Change. **(x86 first, then the x64)**
-  -  On Microsoft C++ Redistributable Setup, click on **Repair**.
+  - **Help Us Help Others**
-  -  Click on **Close** once setup is successful.
+    - This problem is a growing issue for us, and we wish we could just make it go away. Until we know more, customers like you will need to ask us for help and potentially wait days until this issue is resolved.
+    - To open **Apps & features**, click the //Windows Start// button, type **Apps & Features**, and press Enter.
+    - Click //Sort by// > //Install date//
+    - Send a screenshot of the most recently installed apps to __//support@mcneel.com//__, with the subject "VC Runtime Fix Screenshot"
+  - **To Repair 64-bit Microsoft C++ Redistributables**
+    - In Apps & Features, Right-click //Microsoft C++ Redistributable (x64)//, then click Change.
+    - In //Microsoft C++ Redistributable Setup//, click //Repair//.
+    - //Close// when setup is successful.
+    - //Start Rhino// If it starts, you're done. If not, continue.
+  - **To Repair 32-bit Microsoft C++ Redistributables**
+    - In Apps & Features, Right-click //Microsoft C++ Redistributable (x86)//, then click Change.
+    - In //Microsoft C++ Redistributable Setup//, click //Repair//.
+    - //Close// when setup is successful.
+    - **Shut down and restart the computer**.
+    - //Start Rhino//. If it starts, you're done. If not, continue.
+  - **Install Windows Updates**
+    - To open **Windows Update**, click the //Windows Start// button, type **Windows Update**, and press Enter.
+    - Make sure that all Windows updates have been successfully installed.
 {{:rhino:crashhelp:programs_and_features_02.png?400|}}
@@ Line 43: / Line 54: @@
 Please send a screen grab of the Windows latest installed programs.
 Keep one when Rhino is workings and then take one then Rhino no longer opens.
-Send it to use ASAP.
+Send it to Rhino Tech Support tech@mcneel.com ASAP.

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