Differences

This shows you the differences between two versions of the page.

--- rhino:crashhelp:vcruntime_repair [2025/11/17]
maryfugier
+++ rhino:crashhelp:vcruntime_repair [2025/11/17] (current)
maryfugier
@@ Line 14: / Line 14: @@
 //I’ve tried launching Rhino in Safe Mode and also attempted a repair installation, but it still doesn’t work
 If I inhibit RhinoCycles from loading and start Rhino 8 normally, it will start with no issues. If I turn back on RhinoCycles it will crash at start.//
 ===== Possible Fix =====
@@ Line 21: / Line 27: @@
 //Start with x86 C++ Redistributable first, then the x64 C++ Redistributable.//
-  -  Make sure that all Windows updates have been installed.
+  - **Help Us Help Others**
-  -  Open Settings: Right-click the Start button and select Settings. Alternatively, type "**Apps & features**" into the Windows search bar and click "Open".
+    - This problem is a growing issue for us, and we wish we could just make it go away. Until we know more, customers like you will need to ask us for help and potentially wait days until this issue is resolved.
-  -  Go to **Apps & features**: In the **Settings** window, select **Apps** from the left-hand menu, then click on **Apps & features**.
+    - To open **Apps & features**, click the //Windows Start// button, type **Apps & Features**, and press Enter.
-  -  Sort by install date: Find the "//Sort by//" dropdown menu (it may initially say "Name") and click it.
+    - Click //Sort by// > //Install date//
-  -  Select //Install date//: Choose "//Install date//" from the dropdown to reorder the list, with the most recent installations appearing at the top.
+    - Send a screenshot of the most recently installed apps to __//support@mcneel.com//__, with the subject "VC Runtime Fix Screenshot"
-  -  Take a screen capture of your most recently installed apps. Send to support
+  - **To Repair 64-bit Microsoft C++ Redistributables**
-  -  Select //Microsoft C++ Redistributable//, right-click and click on Change. **(x86 first, then the x64)**
+    - In Apps & Features, Right-click //Microsoft C++ Redistributable (x64)//, then click Change.
-  -  On Microsoft C++ Redistributable Setup, click on **Repair**.
+    - In //Microsoft C++ Redistributable Setup//, click //Repair//.
-  -  Click on **Close** once setup is successful.
+    - //Close// when setup is successful.
-  -  Test Rhino. It may be necessary to also repair the Rhino app.
+    - //Start Rhino// If it starts, you're done. If not, continue.
+  - **To Repair 32-bit Microsoft C++ Redistributables**
+    - In Apps & Features, Right-click //Microsoft C++ Redistributable (x86)//, then click Change.
+    - In //Microsoft C++ Redistributable Setup//, click //Repair//.
+    - //Close// when setup is successful.
+    - **Shut down and restart the computer**.
+    - //Start Rhino//. If it starts, you're done. If not, continue.
+  - **Install Windows Updates**
+    - To open **Windows Update**, click the //Windows Start// button, type **Windows Update**, and press Enter.
+    - Make sure that all Windows updates have been successfully installed.
 {{:rhino:crashhelp:programs_and_features_02.png?400|}}

McNeel Wiki

Site Tools

Differences

Page Tools