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--- rhino:faq:blue_screen_windows [2022/12/15]
maryfugier
+++ rhino:faq:blue_screen_windows [2023/09/05] (current)
@@ Line 2: / Line 2: @@
 {{:rhino:faq:bsodwindows10.png?400|}}
-If your system is blue-screening, then you're not going to get any kind of crash dump.
+If your system is crashing or blue-screening, then you're not going to get any kind of crash dump.
  Sadly, your system is already gone down and anything that was in memory is volatile and is gone.
@@ Line 15: / Line 15: @@
 You can certainly look for that and pass it on to your computer support.
-If it's GPU related, then it could be the Nvidia or AMD drivers, but otherwise Rhino tech support support would already be hearing about it.
+If it's GPU related, for example related to Nvidia or AMD drivers, then Tech support support would likely already have heard about it.
-=== Other Causes ===
+==== Other Causes ====
-The only other items on the computer to investigate:
+Other items on the computer to investigate:
-Underpowered GPU or Overheating GPU.
+=== Underpowered GPU or Overheating GPU ===
 It might not seem like it, but Rhino pushes GPUs very hard (very hard) at times, and if the GPU power is bordering on the high-end, then it's possible Rhino is pushing it over the edge.
+=== Improperly Installed Power Rails ===
 This can happen due to improper power rails plugged into the GPU from the PSU (or none at all), or an underpowered PSU.
@@ Line 29: / Line 30: @@
 We will review and see if there are any red flags.
-===In Summary ===
+==== Recommendations ====
-Blue screens are not really caused by applications.
+Do a Google Search to find the latest recommendations.
+Here is a [[https://www.businessinsider.com/guides/tech/blue-screen-of-death-windows|one good article.]]
+According to Google:
+__How to fix a Blue Screen of Death on a Windows PC__
+  * Run a memory checker.
+  * Check for hard drive errors.
+  * Remove non-essential peripherals.
+  * Replace defective or incompatible expansion cards.
+  * Run SetupDiag after a failed Windows update.
+  * Perform a clean install.
+====In Summary ====
+System shutdowns and blue screens are not caused by applications.
 There is no line(s) of code possible in Rhino or any other program that can cause a blue screen.
-The Operating System simply won't allow it. This is referred to as layer architecture.
+The Operating System simply won't allow it. This is referred to as Windows layered architecture.
+So if there is something not right with your configuration or hardware, and Rhino is just revealing it.
-So if there is something not right with your configuration or hardware, Rhino is just revealing it.
+//Article credit: Jeff Lasor, Lead Rhino Display Developer
+Email questions to tech@mcneel.com.//

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