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--- rhino:faq:blue_screen_windows [2022/12/15]
maryfugier created
+++ rhino:faq:blue_screen_windows [2023/09/05] (current)
@@ Line 1: / Line 1: @@
 ====== Is your Rhino crashing or "blue screening"? ======
+{{:rhino:faq:bsodwindows10.png?400|}}
-If your system is blue-screening, then you're not going to get any kind of crash dump.
+If your system is crashing or blue-screening, then you're not going to get any kind of crash dump.
- Sadly, your system is already gone down and anything in memory is volatile and is gone.
+ Sadly, your system is already gone down and anything that was in memory is volatile and is gone.
 ==== Hardware or Driver Failure ====
 Blue-screens are indicative of hardware failures and/or driver failures.
 It doesn't really matter that other apps aren't crashing, when it comes to blue screens.
@@ Line 15: / Line 15: @@
 You can certainly look for that and pass it on to your computer support.
-If it's GPU related, then it could be the Nvidia or AMD drivers, but otherwise Rhino tech support support would already be hearing about it.
+If it's GPU related, for example related to Nvidia or AMD drivers, then Tech support support would likely already have heard about it.
-=== Other Causes ===
+==== Other Causes ====
-The only other items on the computer to investigate:
+Other items on the computer to investigate:
-Underpowered GPU or Overheating GPU.
+=== Underpowered GPU or Overheating GPU ===
 It might not seem like it, but Rhino pushes GPUs very hard (very hard) at times, and if the GPU power is bordering on the high-end, then it's possible Rhino is pushing it over the edge.
+=== Improperly Installed Power Rails ===
 This can happen due to improper power rails plugged into the GPU from the PSU (or none at all), or an underpowered PSU.
-Send Rhino Tech Support tech@mcneel.com full spec of the system, right down to the PSU size, and other devices you are powering with it.
+Send Rhino Tech Support tech@mcneel.com full specs of your system, right down to the PSU size, and other devices you are powering with it.
 We will review and see if there are any red flags.
-===In Summary ===
+==== Recommendations ====
-But in the end, blue screens are not really caused by applications...there is no line(s) of code I can write in Rhino that can cause a blue screen...no matter how hard I try...the OS simply won't allow it. So there is something not right with his configuration, and Rhino is just revealing it.
+Do a Google Search to find the latest recommendations.
+Here is a [[https://www.businessinsider.com/guides/tech/blue-screen-of-death-windows|one good article.]]
+According to Google:
+__How to fix a Blue Screen of Death on a Windows PC__
+  * Run a memory checker.
+  * Check for hard drive errors.
+  * Remove non-essential peripherals.
+  * Replace defective or incompatible expansion cards.
+  * Run SetupDiag after a failed Windows update.
+  * Perform a clean install.
+====In Summary ====
+System shutdowns and blue screens are not caused by applications.
+There is no line(s) of code possible in Rhino or any other program that can cause a blue screen.
+The Operating System simply won't allow it. This is referred to as Windows layered architecture.
+So if there is something not right with your configuration or hardware, and Rhino is just revealing it.
+//Article credit: Jeff Lasor, Lead Rhino Display Developer
+Email questions to tech@mcneel.com.//

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