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--- rhino:installproblems [2016/06/08]
+++ rhino:installproblems [2020/08/14] (current)
@@ Line 1: / Line 1: @@
+====== Troubleshooting Rhino 5 Installation ======
+> This article is for Rhino 5. Similar articles are available for [[http://wiki.mcneel.com/rhino/6/installproblems|Rhino 6]] and the [[http://wiki.mcneel.com/rhino/installproblems_legacy|legacy Rhino 3 and 4]].
+**Important note:** You can avoid nearly all the problems and fixes listed on this page if, before installing Rhino, Windows is fully up-to-date with the **important updates** using **[[http://windowsupdate.microsoft.com/|Windows Update]]**. To find the status of Windows Update on your computer go to the [[http://windowsupdate.microsoft.com/|Windows Update locator page on Microsoft's website]].\\
+Once Windows Update is open on the computer, click the **Check for Updates** button. After installing the new updates, please try and install Rhino again.
+If the Windows update has stalled, shows an error, or does not seem to finish installing the updates, go to [[https://support.microsoft.com/en-us/kb/2700567|Microsoft Update freezes]].
+**Reporting installation problems**
+When the installation process fails, the Rhino 5 installer will display a log file.  This log file is helpful to our technical support in solving any problems you may have.
+  - When the error message appears, there is a link on the dialog.
+  - Click the link to open the log and **Save As..** as a txt file.
+  - Attach the text file to an email to [[tech@mcneel.com]].
+===== General questions=====
+{{topic>Rhino5Installation_en&nouser&nodate}}
+===== Error Messages =====
+{{topic>rhino5installationerror_en&nouser&nodate}}
+\\
+{{tag>rhino5installation install error troubleshoot rhino5 installer failed}}

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