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rhino:mac:home:rhinomacwontstart [2025/01/30]
brian
rhino:mac:home:rhinomacwontstart [2025/03/12] (current)
will Remove unrelated keypairs commands and update solution title
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 **Problem:** Install of Enscape for Mac causes Rhino for Mac to say **License Not Found** or **Initializing...** and become unresponsive. **Problem:** Install of Enscape for Mac causes Rhino for Mac to say **License Not Found** or **Initializing...** and become unresponsive.
  
-You might see //"Troubleshooting: Data protection failed"//. //[[https://discourse.mcneel.com/t/troubleshooting-data-protection-failed/136535|Details...]]//+You can also read the forum thread  //"Troubleshooting: Data protection failed"//. //[[https://discourse.mcneel.com/t/troubleshooting-data-protection-failed/136535|Details...]]//
  
 {{:rhino:mac:home:license_not_found.png?300|}} {{:rhino:mac:home:license_not_found.png?300|}}
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-===== Solution 1: Manually and Complete Uninstall ===== +===== Solution 1: Apple Terminal Commands ===== 
 + 
 +  - **Close Rhino** 
 +  - **Open Terminal**. //[[https://support.apple.com/guide/terminal/open-or-quit-terminal-apd5265185d-f365-44cb-8b09-71a064a42125/mac|Details...]]// 
 +  - **Paste the following into Terminal**, then press Enter. You'll be asked for the password you use to login to your mac. The sudo command runs with privileged permissions, and requires your password to work: <code language=bash> 
 +sudo chown -R $(logname) "/Users/Shared/McNeel/Rhinoceros" 
 +sudo chmod -R 755 "/Users/Shared/McNeel/Rhinoceros" 
 +sudo chown -R $(logname) "~/Library/Application\ Support/McNeel/Rhinoceros/" 
 +sudo chmod -R 755 "~/Library/Application\ Support/McNeel/Rhinoceros/" 
 +</code> 
 +  - **Start Rhino** 
 +  - **Login** 
 +===== Solution 2: Manually and Complete Uninstall ===== 
 **Simplest Solution** **Simplest Solution**
  
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   - Delete Rhino License Files:   - Delete Rhino License Files:
     - In Finder, click **Go > Go to Folder**       - In Finder, click **Go > Go to Folder**  
-    - Paste **/Users/you/Library/Application Support/McNeel/Rhinoceros**+    - Paste **~/Library/Application Support/McNeel/Rhinoceros**
     - Drag **8.0** to the trash     - Drag **8.0** to the trash
     - In Finder, click **Go > Go to Folder**       - In Finder, click **Go > Go to Folder**  
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   - Delete Enscape Data Folders:   - Delete Enscape Data Folders:
     - In Finder, click **Go > Go to Folder**      - In Finder, click **Go > Go to Folder** 
-    - Paste **/Users/you/Library/Application Support/**+    - Paste **~/Library/Application Support/**
     - Drag any Enscape-related folders to the trash     - Drag any Enscape-related folders to the trash
   - Restart your Mac   - Restart your Mac
   - Reinstall Rhino. //If your Mac prompts "keep, replace ..." you did not clean up well enough. Go back to the top and try again.//   - Reinstall Rhino. //If your Mac prompts "keep, replace ..." you did not clean up well enough. Go back to the top and try again.//
   - Start Rhino. It should install and open like it was never installed before. And then it will get a license from the RA.    - Start Rhino. It should install and open like it was never installed before. And then it will get a license from the RA. 
-===== Solution 2: Manually modify folder permissions ===== +===== Solution 3: Manually modify folder permissions ===== 
  
   - **Quit Rhino**   - **Quit Rhino**
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-===== Solution 3: Use Apple Terminal Commands to Change Folder Permissions =====+===== Solution 4: Use Apple Terminal Commands to Remove Folders with Bad Permissions =====
 **Advanced Skills Required** **Advanced Skills Required**
    
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   - In some rare cases all the above fails, BUT after a restart the above process finally works.    - In some rare cases all the above fails, BUT after a restart the above process finally works. 
  
-or +   
 +If all else fails, please get in touch with us. Standalone licensing (locking the license key to the machine) can be used as a fallback option.
  
-Run these command in your Terminal Application +[[https://www.rhino3d.com/support/|McNeel Technical Support]] tech@mcneelcom.
-  sudo mkdir -p ~/.config/.mono/keypairs +
-  sudo chmod -R 700 ~/.config/.mono/keypairs +
-We have heard from Enscape that their latest solves the issue.+
  
-If the issue persists, please contact [[https://www.rhino3d.com/support/|McNeel Technical Support]] tech@mcneelcom. 
rhino/mac/home/rhinomacwontstart.1738272651.txt.gz · Last modified: 2025/01/30 by brian