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rhino:manual_rhino_dmp_mac [2021/03/31]
maryfugier 		rhino:manual_rhino_dmp_mac [2021/06/11]
joachim [Steps to Creating a DMP File for Support]
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 ====== Manually Creating a Memory Dump (DMP File) from an Unresponsive Rhino for Mac====== ====== Manually Creating a Memory Dump (DMP File) from an Unresponsive Rhino for Mac======
 Back to [[https://wiki.mcneel.com/rhino/faq#display_problems|FAQ]] Back to [[https://wiki.mcneel.com/rhino/faq#display_problems|FAQ]]
 +
 +[[https://wiki.mcneel.com/rhino/manual_rhino_dmp_windows|Link]] to the Windows DMP Instructions.
  
 ===== Problem: =====  ===== Problem: ===== 
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 The following steps outline the process for manually creating a dump or **DMP** file. The following steps outline the process for manually creating a dump or **DMP** file.
  
-1. Once you realize that Rhino is in an unresponsive state, start the **Activity Monitor App** by searching for in with the **Search** tool in the upper right of your Mac screen. Or you can navigate  to **LaunchPad** app and opening the **Other** group where you will find the icon to start the Activity Monitor.+1. Once you realize that Rhino is in an unresponsive state, start the **Activity Monitor App** by searching for it in with the **Search** tool in the upper right of your Mac screen.  
 + 
 +{{:rhino:activity_monitor.jpg?400|}} 
 + 
 +Or you can navigate  to **LaunchPad** app and opening the **Other** group where you will find the icon to start the Activity Monitor. 
 + 
 +{{:rhino:launch_pad_other.jpg?400|}}
  
 2. In the **Activity Monitor App**, locate the 2. In the **Activity Monitor App**, locate the
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 3. Pick the Gear (Catalina) or the Circle with the three dots (Big Sur or later.) On the Toolbar above the running processes, select the Spindump option. 3. Pick the Gear (Catalina) or the Circle with the three dots (Big Sur or later.) On the Toolbar above the running processes, select the Spindump option.
 The Mac OS will start to generate the dump file of your non-responsive Rhino. The Mac OS will start to generate the dump file of your non-responsive Rhino.
 +
 {{:rhino:spindump_mac.png?600|}} {{:rhino:spindump_mac.png?600|}}
  
 4. Pick location for the file to be written and enter the file name. 4. Pick location for the file to be written and enter the file name.
  
-5. Next locate the file on your system in **File Finder**. Right click on the file to compress before uploading. +5. Next locate the file on your system in **File Finder**. Right click on the file to compress before uploading. 
 + 
 +{{:rhino:compress.jpg?200|}}
  
 6. The DMP file will be too big to attach to an email. Please use our upload system [[https://www.rhino3d.com/upload|here]]. Use **tech@mcneel.com** as the recipient. Include the details in the note field about what you were doing in Rhino when the problem occurred. 6. The DMP file will be too big to attach to an email. Please use our upload system [[https://www.rhino3d.com/upload|here]]. Use **tech@mcneel.com** as the recipient. Include the details in the note field about what you were doing in Rhino when the problem occurred.
  
rhino/manual_rhino_dmp_mac.txt · Last modified: 2021/06/11 by joachim

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