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rhino:manual_rhino_dmp_windows [2019/07/26]
rhino:manual_rhino_dmp_windows [2021/04/07] (current)
maryfugier
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 +====== Manually Creating a Memory Dump (DMP File) from an Unresponsive Rhino for Windows ======
 +Back to [[https://wiki.mcneel.com/rhino/faq#display_problems|FAQ]]
 +
 +[[https://wiki.mcneel.com/rhino/manual_rhino_dmp_mac|Link]] to the Mac DMP Instructions.
 +
 +===== Problem: ===== 
 +There are times when Rhino may become unresponsive and appear frozen. Despite your efforts, there doesn’t seem to
 +be anything that you can do to bring it back. 
 +
 +Rhino may have crashed and has not fully shut down.
 +It just sits there on your screen. 
 +
 +In these cases, it is possible to manually create a “memory dump” or **DMP** file from 
 +the Rhino in its current condition. 
 +Rhino developers can then use the DMP to discover where Rhino got stuck and why it
 +appears to be frozen. 
 +
 +===== Steps to Creating a DMP File for Support =====
 +The following steps outline the process for manually creating a dump or **DMP** file.
 +
 +1. Once you realize that Rhino is in an unresponsive state, start the **Task Manager** by right-clicking
 +on the **Task Bar** and select **Task Manager** in the popup menu that appears.
 +
 +{{:rhino:dmp_manual_01.png?600|}}
 +
 +2. Look at the **Task Manager** window, make sure the **Processes** tab is selected, and locate the
 +**Rhino** process. Right-click on the **Rhino** process and select **Create dump file** in the
 +popup menu that appears.
 +
 +{{:rhino:dmp_manual_02.png?600|}}
 +
 +**Note:** If you do not see the dialog that has the tabs **Process and Performance**, pick **More Details** at the bottom.
 +
 +{{:rhino:dmp_manual_05.png?400|}}
 +
 +
 +3. Windows will start creating a dump file in your temporary folder on your system.
 +
 +{{:rhino:dmp_manual_03.png?600|}}
 +
 +4. Once Windows has finished creating the dump file, you will be shown the name and location of
 +the file. Next, select the file to copy and paste. 
 +
 +{{:rhino:dmp_manual_04.png?600|}}
 +
 +5. Next locate the file on your system in **File Explorer**. ZIP or compress the file before uploading. 
 +
 +6. The DMP file will be too big to attach to an email. Please use our upload system [[https://www.rhino3d.com/upload|here]]. Use **tech@mcneel.com** as the recipient. Include the details in the note field about what you were doing in Rhino when the problem occurred.