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--- rhino:uninstalling [2020/08/14]
127.0.0.1 external edit
+++ rhino:uninstalling [2020/11/16]
maryfugier
@@ Line 1: / Line 1: @@
-====== Manually Uninstalling Rhino 4.0 ======
+====== Manually Uninstalling Rhino ======
+//The following process applies to Rhino 4 and later (that includes Rhino 5, 6, 7.//
 \\
-====Problem====
+=====Problem=====
 During the startup, install or uninstall of Rhino, you get an error message like this:
-**The feature you are trying to use is on a network resource that is unavailable.**
+//The feature you are trying to use is on a network resource that is unavailable.//
+Click OK to try again, or enter an alternate path to a folder containing the installation package '<filename>.MSI' in the box below.
-**Click OK to try again, or enter an alternate path to a folder containing the installation package '<filename>.MSI' in the box below.**
+=====Cause=====
-This applies to Rhino 4.0 and Rhino 5.
-====Cause====
 The Windows Installer cache cannot find a file or registry key required for uninstall. This is a common problem caused by the Windows Installer Service. The best solution is to use **Windows Install Clean Up** to thoroughly remove the previous installation. After you clean up the previous install, you will be able to reinstall Rhino and get a valid install.
-====Resolution====
+=====Resolution - Steps 1, 2 & 3=====
 Manually remove Rhino and the Windows Installer registration for the product.
+You will need to have //Administrator privileges// on your computer to complete this.
-===Try standard Program Uninstall==
+====Run the Program Uninstall====
-  - Go to Windows Start menu.
+  - Close the Rhino application.
-  - Select **Control Panel**.
+  - Go to Windows Search.
-  - Select **Add/Remove programs**.
+  - Type **App and Features** (or **Add and Remove** programs)
-  - Find any Rhinoceros 4.0 entries and select uninstall.
+  - Find the **Rhinoceros x.0** program on the list, pick and select **Uninstall** button.
-**Note:** You should only do the following procedures if uninstall fails from the Programs and Features section of Control Panel.
-===Delete the Rhino install folder===
+====Delete the Rhino install folder====
   - Browse to //C:\Program Files\//.
   - Delete **Rhinoceros 4.0** or **Rhinoceros 4.0 Evaluation**.
-===Delete Registry Keys:===
+====Delete Registry Keys:====
-  - Open the **Registry Editor**.
+  - Go to Windows Search and type **Registry Editor**.
+  - Open the **Registry Editor**.
   - Browse to //HKEY_LOCAL_MACHINE\Software\McNeel\Rhinoceros//.
-  - Delete the **4.0** Key.
+  - Delete the **x.0** Key. For example, Rhino 4.0, 5.0 or whatever version of Rhino you are removing.
   - Browse to //HKEY_CURRENT_USER\Software\McNeel\Rhinoceros//.
-  - Delete the **4.0** Key.
+  - Delete the **x.0** Key. For example, Rhino 4.0, 5.0 or whatever version of Rhino you are removing.
+====Optional====
+You should only do the following procedures if uninstall fails from the **Apps and Features**.
 ===Run Microsoft's Uninstall Fix===
   - Visit http://support.microsoft.com/mats/program_install_and_uninstall
   - Click **Run Now**.
 ===Cleaning up the Windows Installer Cache===
 <color red>**Warning:**</color> The following procedure may result in registry corruption and a 1402 error next time you install software. <color red>**Only follow these steps**</color> if the above procedure did not allow you to install Rhino.
   - Download the [[http://files.na.mcneel.com/misc/WindowsInstallerCleanupUtility.zip|Windows Installer Cleanup Utility]].
   - Unzip the contents of WindowsInstallerCleanupUtility.zip to a "Windows Installer Clean Up" folder on your desktop.

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