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zoo:diagnosticsmac [2020/08/14]
127.0.0.1 external edit 		zoo:diagnosticsmac [2024/10/01] (current)
maryfugier
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 ======Zoo - Diagnostics Utility for Mac====== ======Zoo - Diagnostics Utility for Mac======
 > **Product:** //[[zoo:home|Zoo]]// > **Product:** //[[zoo:home|Zoo]]//
-> **Summary:** //Discusses the Network Utility for Mac//+> **Summary:** //Discusses Terminal for diagnosing network LAN Zoo issues on Mac//
  
-[[zoo:diagnosticsmac|{{:zoo:networkutility.png?128|Network Utility}}]]+Need Windows? Go [[https://wiki.mcneel.com/zoo/diagnostics|here]].
  
-The **[[https://support.apple.com/en-us/HT202790|Network Utility]]** runs on a **Rhino for Mac** workstation. The utility provides several useful network diagnostics to troubleshoot connectivity issues between Rhino for Mac workstations and Zoo servers.+**[[https://support.apple.com/guide/terminal/open-or-quit-terminal-apd5265185d-f365-44cb-8b09-71a064a42125/mac|Terminal]]** runs on a **Rhino for Mac** workstation. It provides command line access to several useful network diagnostics to troubleshoot connectivity issues between Rhino for Mac workstations and Zoo servers.
  
-Use **[[https://support.apple.com/en-us/HT204014|Spotlight]]** on your Mac to find and open the Network Utility. 
- 
-  - Click the **Search** icon in upper-right corner of the menu bar, or press the **Command** key + **Space** bar. 
-  - Type **Network Utility** to search. 
-  - Double-click **Network Utility** to run. 
      
 =====Diagnostics===== =====Diagnostics=====
 The Network Utility provides these useful network tests: The Network Utility provides these useful network tests:
  
-1. **Ping:** The ping diagnostics utility is the primary TCP/IP tool used to troubleshoot connectivity, reachability, and name resolution. Ping verifies IP-level connectivity to another TCP/IP computer by sending Internet Control Message Protocol (ICMP) Echo Request messages. Receipts of corresponding Echo Reply messages are displayed, along with round-trip times. +1. **ping:** The ping diagnostics utility is the primary TCP/IP tool used to troubleshoot connectivity, reachability, and name resolution. Ping verifies IP-level connectivity to another TCP/IP computer by sending Internet Control Message Protocol (ICMP) Echo Request messages. Receipts of corresponding Echo Reply messages are displayed, along with round-trip times.
-{{:zoo:nu_ping.png?640|Ping}}+
  
->**Note:** The Windows firewall default settings block the ICMP echo requests used for ping command. To enable ICMP echo on Windows, go to Control Panel -> Windows Firewall -> Advanced settings -> Inbound Rules and enable File and Printer Sharing (Echo Request - ICMPv4-In) in the active security profile.+''ping zoo.mcneel.com'' 
 + 
 +Successful ping response looks like: 
 + 
 +<code> 
 +> ping zoo.mcneel.com 
 +PING zoo.mcneel.com (192.168.0.100): 56 data bytes 
 +64 bytes from 10.22.0.15: icmp_seq=0 ttl=127 time=9.981 ms 
 +64 bytes from 10.22.0.15: icmp_seq=1 ttl=127 time=8.630 ms 
 +64 bytes from 10.22.0.15: icmp_seq=2 ttl=127 time=9.774 ms 
 +</code> 
 + 
 +Failed ping response looks like: 
 + 
 +<code> 
 +> ping zoo.mcneel.com 
 +PING zoo.mcneel.com (192.168.0.100): 56 data bytes 
 +Request timeout for icmp_seq 0 
 +Request timeout for icmp_seq 1 
 +Request timeout for icmp_seq 2 
 +Request timeout for icmp_seq 3 
 +</code> 
 + 
 +Press **Ctrl+C** to cancel the **ping** command. 
 + 
 +2. **nslookup:** The DNS Lookup diagnostic utility displays information that you can use to diagnose Domain Name System (DNS) infrastructure. 
 + 
 +''nslookup zoo.mcneel.com'' 
 + 
 +Successful ''nslookup'' response looks like: 
 + 
 +<code> 
 +> nslookup zoo.mcneel.com 
 +Server: 192.168.0.1 
 +Address: 192.168.0.1#53 
 + 
 +Non-authoritative answer: 
 +Name: zoo.mcneel.com 
 +Address: 192.168.0.100 
 +</code>  
 + 
 +Failed ''nslookup'' response looks like: 
 +<code> 
 +> nslookup zoo.mcneel.com 
 +** server can't find zoo.mcneel.com: NXDOMAIN 
 +</code> 
  
-2. **Lookup:** The DNS Lookup diagnostic utility displays information that you can use to diagnose Domain Name System (DNS) infrastructure. 
-{{:zoo:nu_lookup.png?640|Lookup}} 
  
 3.  **Traceroute:** The Trace Route diagnostic utility determines the route taken to a destination by sending Internet Control Message Protocol (ICMP) echo packets with varying IP Time-To-Live (TTL) values to the destination. Each router along the path is required to decrement the TTL on a packet by at least 1 before forwarding it, so the TTL is effectively a hop count. When the TTL on a packet reaches 0, the router should send an ICMP Time Exceeded message back to the source computer. 3.  **Traceroute:** The Trace Route diagnostic utility determines the route taken to a destination by sending Internet Control Message Protocol (ICMP) echo packets with varying IP Time-To-Live (TTL) values to the destination. Each router along the path is required to decrement the TTL on a packet by at least 1 before forwarding it, so the TTL is effectively a hop count. When the TTL on a packet reaches 0, the router should send an ICMP Time Exceeded message back to the source computer.
-{{:zoo:nu_traceroute.png?640|Traceroute}} 
  
-4. **Port Scan:** The Port Scan test scans for open TCP ports. In the case of the Zoo, you will want to scane for for TCP Port 80. +''traceroute zoo.mcneel.com'' 
-{{:zoo:nu_portscan.png?640|Port Scan}}+ 
 +Successful ''traceroute'' response looks like: 
 + 
 +<code> 
 +> traceroute zoo.mcneel.com 
 +traceroute to zoo.mcneel.com (192.168.0.100), 64 hops max, 52 byte packets 
 + 1  192.168.0.100 (192.168.0.100)  9.391 ms  6.558 ms  8.538 ms 
 + 
 +</code>  
 + 
 +Failed ''traceroute'' response looks like: 
 +<code> 
 +> traceroute zoo.mcneel.com 
 +traceroute to zoo.mcneel.com (192.168.0.100), 64 hops max, 52 byte packets 
 +1.  * * * 
 +</code>  
 + 
 + 
 +4. **Port Scan (nc):** The Port Scan test scans for open TCP ports. In the case of the Zoo, you will want to scan for TCP Port 80. 
 + 
 +''nc -z -v zoo.mcneel.com 80'' 
 + 
 +Successful ''netcat'' response: 
 + 
 +<code> 
 +> nc -z -v zoo.mcneel.com 80 
 +Connection to zoo.mcneel.com port 80 [tcp/http] succeeded! 
 +</code> 
 + 
 +Failed ''netcat'' response: 
 + 
 +netcat will not return. To cancel, press **Ctrl+C** 
  
 //If this test fails, then make sure the Zoo server service is running. You can do this by using either ZooAdmin.exe or the Services applet in Control Panel. Also, make sure __[[zoo:window7firewall|TCP Port 80 is open on any firewall software]],__ for both incoming and outgoing traffic, running on the Zoo system.// //If this test fails, then make sure the Zoo server service is running. You can do this by using either ZooAdmin.exe or the Services applet in Control Panel. Also, make sure __[[zoo:window7firewall|TCP Port 80 is open on any firewall software]],__ for both incoming and outgoing traffic, running on the Zoo system.//
zoo/diagnosticsmac.1597445311.txt.gz · Last modified: 2020/08/14 by 127.0.0.1

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