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rhino:5:badimagemcafee [2020/08/14] |
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+ | ====== Rhino V5 reports "Bad image" and won't start ====== | ||
+ | Created September 2017 - JB | ||
+ | \\ | ||
+ | ====Problem==== | ||
+ | Attempting to start Rhino V5 reports " | ||
+ | The current version of **McAfee** antivirus is deleting the contents of Rhino system file leaving them empty. | ||
+ | |||
+ | ====Symptoms==== | ||
+ | |||
+ | Some users are reporting that after a recent update, Rhino V5 64-bit will not start. Our original guess was this was caused by an unknown Windows update. Now there are clear indications this is caused by the current version of **McAfee** anti-virus.\\ | ||
+ | |||
+ | Windows pops up a message like this about a damaged file: | ||
+ | {{ : | ||
+ | |||
+ | ====The Fix==== | ||
+ | ===1 - Rhino needs to be repaired=== | ||
+ | In Windows Control Panel: | ||
+ | - Run the Programs and Features tool | ||
+ | - Find **Rhinoceros V5 (64-bit)** on the list | ||
+ | - Select it and choose the **Repair** option | ||
+ | - Find **Rhinoceros V5** on the list | ||
+ | - Select it and choose the **Repair** option | ||
+ | - If Windows reports "//The feature you are trying to use is on a network resource that is unavailable//", | ||
+ | |||
+ | ===2 - Block McAfee=== | ||
+ | The problem will likely come back if you do not block McAfee from the Rhino system files. | ||
+ | You can configure McAfee to exclude the **C: | ||
+ | |||
+ | Hopefully McAfee will figure this out. So far, we have been unable to contact them with these details. | ||
+ | |||