Differences
This shows you the differences between two versions of the page.
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rhino:5:badimagemcafee [2017/10/03] |
rhino:5:badimagemcafee [2020/08/14] (current) |
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| + | ====== Rhino V5 reports "Bad image" and won't start ====== | ||
| + | Created September 2017 - JB | ||
| + | \\ | ||
| + | ====Problem==== | ||
| + | Attempting to start Rhino V5 reports " | ||
| + | The current version of **McAfee** antivirus is deleting the contents of Rhino system file leaving them empty. | ||
| + | |||
| + | ====Symptoms==== | ||
| + | |||
| + | Some users are reporting that after a recent update, Rhino V5 64-bit will not start. Our original guess was this was caused by an unknown Windows update. Now there are clear indications this is caused by the current version of **McAfee** anti-virus.\\ | ||
| + | |||
| + | Windows pops up a message like this about a damaged file: | ||
| + | {{ : | ||
| + | |||
| + | ====The Fix==== | ||
| + | ===1 - Rhino needs to be repaired=== | ||
| + | In Windows Control Panel: | ||
| + | - Run the Programs and Features tool | ||
| + | - Find **Rhinoceros V5 (64-bit)** on the list | ||
| + | - Select it and choose the **Repair** option | ||
| + | - Find **Rhinoceros V5** on the list | ||
| + | - Select it and choose the **Repair** option | ||
| + | - If Windows reports "//The feature you are trying to use is on a network resource that is unavailable//", | ||
| + | |||
| + | ===2 - Block McAfee=== | ||
| + | The problem will likely come back if you do not block McAfee from the Rhino system files. | ||
| + | You can configure McAfee to exclude the **C: | ||
| + | |||
| + | Hopefully McAfee will figure this out. So far, we have been unable to contact them with these details. | ||
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