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rhino:acercomputerfileopensavedialogcrash [2016/03/08]
sandy
rhino:acercomputerfileopensavedialogcrash [2016/04/25] (current)
sandy
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-====== Rhino 4 Crashing on Acer Computers with Egis PSD securty software ​======+====== Rhino 4 Crashing on Acer Computers with Egis PSD Security Software ​======
  
-We have a steady stream of reports of Rhino V4 crashing on Acer computers with eDataSecurity installed and other computers with Egis PSD securty ​software installed. The crashes happen ​whenever ​Rhino V4 attempts to display the file Open/Save dialog. ​ We have determined that the crash is caused by a conflict between a program that is part of the Acer / Egis eDataSecurity tool and a Microsoft operating system component that Rhino uses.  Acer / Egis is aware of the problem and there may be an eDataSecurity update that fixes the bug, but we cannot verify that this update works with Rhino.  ​+We have a steady stream of reports of Rhino V4 crashing on Acer computers with eDataSecurity installed and other computers with Egis PSD security ​software installed. The crashes happen ​when Rhino V4 attempts to display the file Open/Save dialog. ​ We have determined that the crash is caused by a conflict between a program that is part of the Acer / Egis eDataSecurity tool and a Microsoft operating system component that Rhino uses.  Acer / Egis is aware of the problem and there may be an eDataSecurity update that fixes the bug, but we cannot verify that this update works with Rhino.  ​
  
  
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     - Download the "​ShellExView"​ program. ​ A very clean and simple installer is located at http://​www.nirsoft.net/​utils/​shexview_setup.exe ​ Information about this program is available from http://​www.nirsoft.net/​utils/​shexview.html     - Download the "​ShellExView"​ program. ​ A very clean and simple installer is located at http://​www.nirsoft.net/​utils/​shexview_setup.exe ​ Information about this program is available from http://​www.nirsoft.net/​utils/​shexview.html
     - When shexview_setup.exe is downloaded to your computer, double-click on the file name or icon to install ShellExView.     - When shexview_setup.exe is downloaded to your computer, double-click on the file name or icon to install ShellExView.
-    - Start ShellExView by clicking on the Windows Start Button and typing ​"ShellExView" ​in the Start Search box. {{:​legacy:​en:​ShellExViewStep1.jpg}}+    - Start ShellExView by clicking on the Windows Start Button and typing ​**ShellExView** in the Start Search box. {{:​legacy:​en:​ShellExViewStep1.jpg}}
     - The ShellExView program will start and take a few seconds to make a list of all the shell extensions installed on your computer. ​ When it finishes making the list search for the Acer **DragDropProtect Class** shell extension. {{:​legacy:​en:​ShellExViewStep2.jpg}}     - The ShellExView program will start and take a few seconds to make a list of all the shell extensions installed on your computer. ​ When it finishes making the list search for the Acer **DragDropProtect Class** shell extension. {{:​legacy:​en:​ShellExViewStep2.jpg}}
     - Disable this shell extension by first clicking on the **DragDropProtect Class** line, then clicking the red dot at the upper left of ShellExView,​ and finally answering **Yes** to the "Do you want to disable select items" question. {{:​legacy:​en:​ShellExViewStep3.jpg}}     - Disable this shell extension by first clicking on the **DragDropProtect Class** line, then clicking the red dot at the upper left of ShellExView,​ and finally answering **Yes** to the "Do you want to disable select items" question. {{:​legacy:​en:​ShellExViewStep3.jpg}}
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 =====Other references:​===== =====Other references:​=====
  
-[[rhino:​autocad2006crash|Click here for information ​about other shell extensions that crash file open dialogs.]]+[[rhino:​autocad2006crash|Information ​about other shell extensions that crash file open dialogs.]]
  
  
rhino/acercomputerfileopensavedialogcrash.txt ยท Last modified: 2016/04/25 by sandy