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+ | ====== Rhino 4 Crashing on Acer Computers with Egis PSD Security Software ====== | ||
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+ | We have a steady stream of reports of Rhino V4 crashing on Acer computers with eDataSecurity installed and other computers with Egis PSD security software installed. The crashes happen when Rhino V4 attempts to display the file Open/Save dialog. | ||
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+ | ===== Currently, there are three ways to fix the problem===== | ||
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+ | * Rename the Microsoft operating system component installed by Rhino V4 SR3 and earlier. | ||
+ | - Exit all sessions of Rhino. | ||
+ | - In the directory where you installed Rhino, typically // | ||
+ | |||
+ | * Disable the Acer shell extension program by modifying the registry. | ||
+ | - Download this zip file to your computer: http:// | ||
+ | - Open the zip file and extract HKLM_BLock_DSPProtectDLL.reg to your desktop. | ||
+ | - Double-click on **HKLM_BLock_DSPProtectDLL.reg** and answer **yes** to the questions asking you if you want to modify the registry. | ||
+ | - You may delete the HKLM_BLock_DSPProtectDLL.zip and HKLM_BLock_DSPProtectDLL.reg files when you have finished. | ||
+ | |||
+ | * Use the ShellExView program to disable the shell extension. | ||
+ | - Download the " | ||
+ | - When shexview_setup.exe is downloaded to your computer, double-click on the file name or icon to install ShellExView. | ||
+ | - Start ShellExView by clicking on the Windows Start Button and typing **ShellExView** in the Start Search box. {{: | ||
+ | - The ShellExView program will start and take a few seconds to make a list of all the shell extensions installed on your computer. | ||
+ | - Disable this shell extension by first clicking on the **DragDropProtect Class** line, then clicking the red dot at the upper left of ShellExView, | ||
+ | - At this point the Acer " | ||
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+ | =====Other references: | ||
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+ | [[rhino: | ||
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