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rhino:crashhelp:lastresort [2019/07/24] |
rhino:crashhelp:lastresort [2022/07/25] (current) will [Rhino 6] |
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| + | ====== Diagnosing Rhino Startup Errors ====== | ||
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| + | >If Rhino fails to start or crashes while starting on your computer, here are some things you can do to understand what is happening on your computer and fix the problem. | ||
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| + | ====Rhino 6 (and later)==== | ||
| + | |||
| + | >The same process works for Rhino 7 -- just replace " | ||
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| + | - Open the Registry Editor (From the Start menu in Windows, type **regedit**, | ||
| + | - In the registry, under HKEY_CURRENT_USER\Software\McNeel\Rhinoceros\6.0\Global Options\Debug Logging | ||
| + | - Create REG_DWORD (32) value named **Enabled** (if it doesn' | ||
| + | - Set **Enabled** to **1** | ||
| + | - Create REG_DWORD (32) value named **SaveToFile** | ||
| + | - Set **SaveToFile** to **1** | ||
| + | - Start **Rhino 6** using the **shortcut**, | ||
| + | - Send the **RhinoDebugMessages.txt** in your Documents folder to **tech@mcneel.com**. | ||
| + | |||
| + | --> Rhino 5^ | ||
| + | |||
| + | --> Rhino won't start when double-clicking or dragging and dropping a file | ||
| + | * Double-click a Rhino **shortcut** on your desktop, or click a Rhino item in your **Start** menu. | ||
| + | * If Rhino starts: | ||
| + | * Open the file from the **File** menu > **Open** or the **Open** toolbar button. If the file won't open, the problem is probably with the file. Try the **Audit3dmFile** command on the file. | ||
| + | |||
| + | <-- | ||
| + | --> Rhino won't start from a desktop or Start menu shortcut | ||
| + | * Start in SafeMode. | ||
| + | * SafeMode starts Rhino without using accelerated graphics and without loading plug-ins. | ||
| + | * On the **Windows Start Menu**, click the item **Rhinoceros 5.0 in Safe Mode** or **Rhinoceros 5.0 (64-bit) in Safe Mode**. | ||
| + | * Answer **Yes** to loading Toolbars and **No** to loading RDK. | ||
| + | |||
| + | * If Rhino starts in SafeMode, there is likely a problem with a video driver or a plug-in. | ||
| + | * In the Rhino menu: //Tools - Options - View - OpenGL//, uncheck the box at the top labeled **Use accelerated hardware modes**. | ||
| + | * Close Rhino and start normally (not using SafeMode). | ||
| + | |||
| + | * If Rhino starts with accelerated hardware disabled, the problem is likely your video card driver. | ||
| + | * Download and install a current driver for your video card. It's best to get your driver update from your hardware manufacturer and not from a third-party site. | ||
| + | * NVIDIA: | ||
| + | * Intel: | ||
| + | * ATI/AMD: http:// | ||
| + | * Apple: | ||
| + | * Other sites appropriate to your video hardware. | ||
| + | * Note: If you're on a laptop, you'll probably have to get your driver update from the laptop maker. | ||
| + | * Restart Rhino normally (not using SafeMode). | ||
| + | |||
| + | * If Rhino still crashes after disabling hardware acceleration, | ||
| + | * Restart in SafeMode, and check the box **Use accelerated hardware modes**. | ||
| + | * In the Rhino menu //Tools - Options - Plug-ins//, uncheck the **Enabled** box for all of the plug-ins that did not ship with Rhino, and check the box **Ask to load disabled plug-ins** at the bottom. | ||
| + | * Close Rhino and start normally (not using SafeMode). | ||
| + | * Answer **No** to loading all of the plug-ins you disabled. | ||
| + | |||
| + | * If Rhino starts with some plug-ins disabled, the problem is one of the disabled plug-ins. | ||
| + | * Restart Rhino normally and answer **Yes** to loading **one plug-in at a time** and **No** to the rest until you determine which one causes the problem. | ||
| + | * When you have determined which plug-in causes a problem, go back to //Tools - Options - Plug-ins// and check the **Enabled** box for all of the plug-ins that don't cause a problem. | ||
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| + | * If Rhino crashes in SafeMode or you can't resolve the problem with these methods, contact us at http:// | ||
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| + | <-- | ||
| + | <-- | ||
