Site Tools


Differences

This shows you the differences between two versions of the page.

Link to this comparison view

rhino:diagnosingstartuperros [2015/09/14]
127.0.0.1 external edit
rhino:diagnosingstartuperros [2016/05/02] (current)
sandy
Line 5: Line 5:
 =====Debug Phase 1, Safe Mode:===== =====Debug Phase 1, Safe Mode:=====
  
-**<color darkred>​1.</​color>​** **Install** the latest build of **Rhino 4.0** (Service Releases are downloadable from www.rhino3d.com/​download.htm)+**<color darkred>​1.</​color>​** **Install** the latest build of **Rhino 4.0** (Service Releases are downloadable from www.rhino3d.com/​download.htm).
  
 **<color darkred>​2.</​color>​** Download the **[[http://​s3.amazonaws.com/​mcneel/​rhino/​4.0/​misc/​RhinoDebugHarness.exe|Rhino Debugging Harness]] ** and save it to your desktop. **<color darkred>​2.</​color>​** Download the **[[http://​s3.amazonaws.com/​mcneel/​rhino/​4.0/​misc/​RhinoDebugHarness.exe|Rhino Debugging Harness]] ** and save it to your desktop.
  
-**<color darkred>​3.</​color>​** Start **RhinoDebugHarness.exe**+**<color darkred>​3.</​color>​** Start **RhinoDebugHarness.exe**.
  
 **<color darkred>​4.</​color>​** **Select** the **Start in Safe Mode** checkbox. **<color darkred>​4.</​color>​** **Select** the **Start in Safe Mode** checkbox.
Line 25: Line 25:
 **No:** No further testing will help diagnose this problem. Please do the following: **No:** No further testing will help diagnose this problem. Please do the following:
  
-  * Click the View Log button +  * Click the **View Log** button. 
-  * E-mail ​a copy of this startup log to McNeel Tech Support at <​tech@mcneel.com>​.+  * Email a copy of this startup log to McNeel Tech Support at <​tech@mcneel.com>​.
   * Please let McNeel Tech Support (<​tech@mcneel.com>​) know that Rhino does not start in Safe Mode.   * Please let McNeel Tech Support (<​tech@mcneel.com>​) know that Rhino does not start in Safe Mode.
  
Line 33: Line 33:
 **<color darkred>​1.</​color>​** **Clear** the **Start in Safe Mode** checkbox. **<color darkred>​1.</​color>​** **Clear** the **Start in Safe Mode** checkbox.
  
-**<color darkred>​2.</​color>​** **Clear** the **[[rhino:​opengl|OpenGL]] Acceleration Enabled** checkbox.+**<color darkred>​2.</​color>​** **Clear** the **OpenGL Acceleration Enabled** checkbox.
  
 **<color darkred>​3.</​color>​** Click the **Start Rhino** Button. **<color darkred>​3.</​color>​** Click the **Start Rhino** Button.
Line 50: Line 50:
 **<color darkred>​1.</​color>​** **Clear** the **Start in Safe Mode** checkbox. **<color darkred>​1.</​color>​** **Clear** the **Start in Safe Mode** checkbox.
  
-**<color darkred>​2.</​color>​** **Select** the **[[rhino:​opengl|OpenGL]] Acceleration Enabled** checkbox.+**<color darkred>​2.</​color>​** **Select** the **OpenGL Acceleration Enabled** checkbox.
  
 **<color darkred>​3.</​color>​** Click the **Start Rhino** Button. **<color darkred>​3.</​color>​** Click the **Start Rhino** Button.
Line 58: Line 58:
 **Yes:** Rhino seems to be functioning properly. Close the Rhino Debug Harness. **Yes:** Rhino seems to be functioning properly. Close the Rhino Debug Harness.
  
-**No:** The problem is likely related to your [[rhino:​opengl|OpenGL]] card or driver. Please download the latest ​[[rhino:​opengl|OpenGL]] driver from your computer or video card manufacturer. If this does not solve the problem, please contat McNeel Tech support and let them know that:+**No:** The problem is likely related to your OpenGL card or driver. Please download the latest OpenGL driver from your computer or video card manufacturer. If this does not solve the problem, please contat McNeel Tech support and let them know that:
  
-  * Rhino started in Safe Mode +  * Rhino started in Safe Mode. 
-  * Rhino started with [[rhino:​opengl|OpenGL]] Acceleration Disable+  * Rhino started with OpenGL Acceleration Disable.
   * You updated your video driver.   * You updated your video driver.
-  * Rhino does not start [[rhino:​opengl|OpenGL]] Acceleration Enabled.+  * Rhino does not start OpenGL Acceleration Enabled.
  
  
  
rhino/diagnosingstartuperros.txt · Last modified: 2016/05/02 by sandy