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rhino:installproblems_legacy [2015/09/14]
127.0.0.1 external edit
rhino:installproblems_legacy [2015/12/02] (current)
sandy
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 ======Troubleshooting Installer Issues for Rhino 3 and Rhino 4 ====== ======Troubleshooting Installer Issues for Rhino 3 and Rhino 4 ======
 > A newer version of this article is available for [[http://​wiki.mcneel.com/​rhino/​installproblems|Rhino 5]]. > A newer version of this article is available for [[http://​wiki.mcneel.com/​rhino/​installproblems|Rhino 5]].
- 
-  * [[#Rhino 3 Problem with toolbar locations not sticking and docking correctly|Rhino 3 Problem with toolbar locations not sticking and docking correctly]] 
-  * [[#Rhino 3 Problems with OpenGL performance and display|Rhino 3 Problems with OpenGL performance and display]] 
-  * [[#Rhino 3 Help's Index Tab is blank|Rhino 3 Help's Index Tab is blank]] 
-  * [[#Rhino 4 starts up with no plug-ins loaded|Rhino 4 Starts up with no plug-ins loaded]] 
-  * [[#Rhino 4 Install Determining Disk Space Requirements Never Completes|Rhino 4 Install Determining Disk Space Requirements Never Completes]] 
   ​   ​
  
 =====Rhino 4 starts up with no plug-ins loaded===== =====Rhino 4 starts up with no plug-ins loaded=====
-**PROBLEM:**+**Problem:**
  
-Missing toolbars and no plug-ins loaded on Vista+Missing toolbars and no plug-ins loaded on Vista.
  
-A small number of users have reported that installing Rhino V4 (SR2 and newer) on Vista has resulted ​in no plug-ins and no toolbars loaded unless logged in and running as the Administrator. ​ This has been more common on Vista Home Premium systems, but has been reported on all flavors of Vista. ​ Most users do not report this problem and we have not been able to duplicate the problem here in the Rhino Development Team.+A small number of people ​have reported that installing Rhino V4 (SR2 and newer) on Vista results ​in no plug-ins and no toolbars loaded unless ​they are logged in and running as the Administrator. ​ This has been more common on Vista Home Premium systems, but has been reported on all flavors of Vista. ​ Most people ​do not report this problem and we have not been able to duplicate the problem here in the Rhino Development Team.
  
-**SOLUTION:**+**Solution:**
  
-Users have reported ​that if they turn off User Account Control (Control Panel - User Accounts), and temporarily disable any antivirus and system protection software before running the Rhino installation again, ​solves ​the problem. ​ After reinstalling and running Rhino once, you should restart your antivirus and system protection tools.  ​You can turn UAC back on if you want to as well.+Users report ​that if they turn off User Account Control (Control Panel - User Accounts), and temporarily disable any antivirus and system protection software before running the Rhino installation again, ​they solve the problem. ​ After reinstalling and running Rhino once, you should restart your antivirus and system protection tools.  ​Also, you can turn UAC back on if you want.
  
 Added 5 Mar 2009 - John Brock Added 5 Mar 2009 - John Brock
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 =====Rhino 3 Problem with toolbar layouts not sticking and docking correctly===== =====Rhino 3 Problem with toolbar layouts not sticking and docking correctly=====
  
-  - Close Rhino 3.0+  - Close Rhino 3.0.
   - Run this utility: http://​en.wiki.mcneel.com/​content/​upload/​files/​Rhino3_Registry_Repair.zip while Rhino is closed.   - Run this utility: http://​en.wiki.mcneel.com/​content/​upload/​files/​Rhino3_Registry_Repair.zip while Rhino is closed.
-  - Restart Rhino +  - Restart Rhino. 
-  - The utility can delete the following key in the registry to make Rhino "​forget"​ some settings that make the toolbars not dock correctly+  - The utility can delete the following key in the registry to make Rhino "​forget"​ some settings that make the toolbars not dock correctly //​HKEY_CURRENT_USER\Software\McNeel\Rhinoceros\3.0\Scheme:​ Default\Control bar manager//
-  //​HKEY_CURRENT_USER\Software\McNeel\Rhinoceros\3.0\Scheme:​ Default\Control bar manager//+
  
 =====Rhino 3 Problems with OpenGL performance and display===== =====Rhino 3 Problems with OpenGL performance and display=====
  
-//- to be used after upgrading cards and drivers//+//To be used after upgrading cards and drivers.//
  
-  - Close Rhino 3.0+  - Close Rhino 3.0.
   - Run this utility: http://​en.wiki.mcneel.com/​content/​upload/​files/​Rhino3_Registry_Repair.zip while Rhino is closed.   - Run this utility: http://​en.wiki.mcneel.com/​content/​upload/​files/​Rhino3_Registry_Repair.zip while Rhino is closed.
-  - Restart Rhino +  - Restart Rhino. 
-  - The utility can delete the following key in the registry to make Rhino "​forget"​ old [[rhino:​opengl|OpenGL]] display settings +  - The utility can delete the following key in the registry to make Rhino "​forget"​ old [[rhino:​opengl|OpenGL]] display settings//​HKEY_CURRENT_USER\Software\McNeel\Rhinoceros\3.0\Scheme:​ Default\Options\OpenGL//​
-  - //​HKEY_CURRENT_USER\Software\McNeel\Rhinoceros\3.0\Scheme:​ Default\Options\OpenGL//​+
  
-=====Rhino 4 Install ​Determining Disk Space Requirements ​Never Completes===== +=====Rhino 4 Installer ​Determining Disk Space Requirements ​never completes===== 
-**PROBLEM:**+**Problem:**
  
 When installing Rhino 4.0, a message appears that says "​please wait while the installer finishes determining your disk space requirements"​. This dialog box never disappears. When installing Rhino 4.0, a message appears that says "​please wait while the installer finishes determining your disk space requirements"​. This dialog box never disappears.
  
-**CAUSE:**+**Cause:**
  
 The Windows Installer engine tries to determine if there is enough disk space on all your drives to install Rhino. For some reason, this process takes a very long time, or never completes. The real cause is buried somewhere in Microsoft'​s Windows Installer engine. The Windows Installer engine tries to determine if there is enough disk space on all your drives to install Rhino. For some reason, this process takes a very long time, or never completes. The real cause is buried somewhere in Microsoft'​s Windows Installer engine.
  
-**SOLUTION:** ////+**Solution:** ////
  
 Run the installer from the command prompt: Run the installer from the command prompt:
   -Please download [[http://​www.rhino3d.com/​download/​rhino/​4.0/​release|Rhino 4.0 Service Release 9]]. Releases older than SR1 do not deploy properly using Active Directory or SMS.   -Please download [[http://​www.rhino3d.com/​download/​rhino/​4.0/​release|Rhino 4.0 Service Release 9]]. Releases older than SR1 do not deploy properly using Active Directory or SMS.
   -Extract the downloaded file into folders by [[http://​wiki.mcneel.com/​rhino/​rhino4/​manual_extract_from_file|uncompressing the EXE into folders.]]   -Extract the downloaded file into folders by [[http://​wiki.mcneel.com/​rhino/​rhino4/​manual_extract_from_file|uncompressing the EXE into folders.]]
-  - Run this on the commandline: msiexec /i Rhino4_Setup.msi /qr +  - Run this on the command line: msiexec /i Rhino4_Setup.msi /qr
- +
-=====Rhino 3 Help's Index Tab is blank=====+
  
-**PROBLEM:​**+=====Rhino 3 Help's Index tab is blank=====
  
-The Index tab of the Rhino Help or BonusToolsHelp window is blank+**Problem:​**
  
-for low-privilege user logins in Windows 2000.+The Index tab of the Rhino Help or BonusToolsHelp window is blank for low-privilege user logins in Windows 2000.
  
-**SOLUTION:**+**Solution:**
  
 This is a permissions problem that interacts with a bug in Windows 2000. Here's how to fix it without changing the permissions on Program Files folders. This is a permissions problem that interacts with a bug in Windows 2000. Here's how to fix it without changing the permissions on Program Files folders.
-  * Just have an administrator delete the file Rhino.GID in the ...Program Files\Rhino\English\Help folder, and while you are at it, delete the RhinoBonusTools.GID +  * Have an administrator delete the file Rhino.GID in the ...Program Files\Rhino\English\Help folder. While you are at it, delete the RhinoBonusTools.GID. 
-  * Then have the administrator log out (don't run the Help yet, or it will recreate the GID file for the administrator).+  * Then have the administrator log out(Don't run the Help yet, or it will recreate the GID file for the administrator.)
   * Have the low-privilege user log in. The Index tab should now populate (and a GID file is created somewhere in the user's personal files area.)   * Have the low-privilege user log in. The Index tab should now populate (and a GID file is created somewhere in the user's personal files area.)
-  * This trick is not needed on Windows XPMicrosoft fixed the bug. +  * This trick is not needed on Windows XPMicrosoft fixed the bug. 
-  * Another way it can be fixed on Windows 2000 is to add the permission "​Write"​ for Users on the ...Rhino\English\Help folder+  * Another way it can be fixed on Windows 2000 is to add the permission "​Write"​ for Users on the ...Rhino\English\Help folder.
  
-=====Remove Rhino 4 Manually=====+=====Remove Rhino 4 manually=====
 **//​Question://​** I tried to uninstall Rhino 4.0, but an error occurred and Rhino could not be removed. **//​Question://​** I tried to uninstall Rhino 4.0, but an error occurred and Rhino could not be removed.
  
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-=====Installing Rhino 4 As An Upgrade=====+=====Installing Rhino 4 as an upgrade=====
  
-**//​Question://​** ​//"What do I need to do to get my Rhino 4.0 Upgrade ​to install?"//+**//​Question://​** What do I need to do to get my Rhino 4.0 upgrade ​to install?
  
-**//​Answer://​** The Rhino 4.0 Upgrade ​installer will install if one of the following is true. It is checked in order:+**//​Answer://​** The Rhino 4.0 upgrade ​installer will install if one of the following is true. It is checked in order:
  
   * Rhino 3.0 is installed  ​   * Rhino 3.0 is installed  ​
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-=====Rhino 4 Uninstall Fails===== +=====Rhino 4 uninstall fails===== 
-**PROBLEM:**+**Problem:**
 This can be caused by a corrupt installer cache on your computer. This can be caused by a corrupt installer cache on your computer.
  
-**SOLUTION:** +**Solution:** 
-Follow the instructions in the article [[rhino:​uninstalling|Manually ​Uninstalling ​Rhino 4.0]]+Follow the instructions in the article [[rhino:​uninstalling|Manually ​uninstalling ​Rhino 4.0]].
rhino/installproblems_legacy.txt · Last modified: 2015/12/02 by sandy