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rhino:manual_rhino_dmp_mac [2021/03/31] maryfugier created |
rhino:manual_rhino_dmp_mac [2021/06/11] joachim [Steps to Creating a DMP File for Support] |
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====== Manually Creating a Memory Dump (DMP File) from an Unresponsive Rhino for Mac====== | ====== Manually Creating a Memory Dump (DMP File) from an Unresponsive Rhino for Mac====== | ||
Back to [[https:// | Back to [[https:// | ||
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===== Problem: ===== | ===== Problem: ===== | ||
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The following steps outline the process for manually creating a dump or **DMP** file. | The following steps outline the process for manually creating a dump or **DMP** file. | ||
- | 1. Once you realize that Rhino is in an unresponsive state, start the **Activity Monitor App** by searching for in with the Search tool in the upper right of your Mac screen, or be navigating | + | 1. Once you realize that Rhino is in an unresponsive state, start the **Activity Monitor App** by searching for it in with the **Search** tool in the upper right of your Mac screen. |
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2. In the **Activity Monitor App**, locate the | 2. In the **Activity Monitor App**, locate the | ||
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3. Pick the Gear (Catalina) or the Circle with the three dots (Big Sur or later.) On the Toolbar above the running processes, select the Spindump option. | 3. Pick the Gear (Catalina) or the Circle with the three dots (Big Sur or later.) On the Toolbar above the running processes, select the Spindump option. | ||
The Mac OS will start to generate the dump file of your non-responsive Rhino. | The Mac OS will start to generate the dump file of your non-responsive Rhino. | ||
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4. Pick location for the file to be written and enter the file name. | 4. Pick location for the file to be written and enter the file name. | ||
- | 5. Next locate the file on your system in **File Finder**. Right click on the file to compress before uploading. | + | 5. Next locate the file on your system in **File Finder**. Right click on the file to compress before uploading. |
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6. The DMP file will be too big to attach to an email. Please use our upload system [[https:// | 6. The DMP file will be too big to attach to an email. Please use our upload system [[https:// | ||