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rhino:manual_rhino_dmp_windows [2021/04/07] maryfugier |
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+ | ====== Manually Creating a Memory Dump (DMP File) from an Unresponsive Rhino for Windows ====== | ||
+ | Back to [[https:// | ||
+ | |||
+ | [[https:// | ||
+ | |||
+ | ===== Problem: ===== | ||
+ | There are times when Rhino may become unresponsive and appear frozen. Despite your efforts, there doesn’t seem to | ||
+ | be anything that you can do to bring it back. | ||
+ | |||
+ | Rhino may have crashed and has not fully shut down. | ||
+ | It just sits there on your screen. | ||
+ | |||
+ | In these cases, it is possible to manually create a “memory dump” or **DMP** file from | ||
+ | the Rhino in its current condition. | ||
+ | Rhino developers can then use the DMP to discover where Rhino got stuck and why it | ||
+ | appears to be frozen. | ||
+ | |||
+ | ===== Steps to Creating a DMP File for Support ===== | ||
+ | The following steps outline the process for manually creating a dump or **DMP** file. | ||
+ | |||
+ | 1. Once you realize that Rhino is in an unresponsive state, start the **Task Manager** by right-clicking | ||
+ | on the **Task Bar** and select **Task Manager** in the popup menu that appears. | ||
+ | |||
+ | {{: | ||
+ | |||
+ | 2. Look at the **Task Manager** window, make sure the **Processes** tab is selected, and locate the | ||
+ | **Rhino** process. Right-click on the **Rhino** process and select **Create dump file** in the | ||
+ | popup menu that appears. | ||
+ | |||
+ | {{: | ||
+ | |||
+ | **Note:** If you do not see the dialog that has the tabs **Process and Performance**, | ||
+ | |||
+ | {{: | ||
+ | |||
+ | |||
+ | 3. Windows will start creating a dump file in your temporary folder on your system. | ||
+ | |||
+ | {{: | ||
+ | |||
+ | 4. Once Windows has finished creating the dump file, you will be shown the name and location of | ||
+ | the file. Next, select the file to copy and paste. | ||
+ | |||
+ | {{: | ||
+ | |||
+ | 5. Next locate the file on your system in **File Explorer**. ZIP or compress the file before uploading. | ||
+ | |||
+ | 6. The DMP file will be too big to attach to an email. Please use our upload system [[https:// | ||