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rhino:uninstalling [2020/11/16] maryfugier [Problem] |
rhino:uninstalling [2020/11/16] maryfugier [1. Run the Program Uninstall] |
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- | ====== Manually Uninstalling Rhino 4.0 ====== | + | ====== Manually Uninstalling Rhino ====== |
+ | //The following process applies to Rhino 4 and later (that includes Rhino 5, 6, 7.// | ||
\\ | \\ | ||
- | ====Problem==== | + | =====Problem===== |
During the startup, install or uninstall of Rhino, you get an error message like this: | During the startup, install or uninstall of Rhino, you get an error message like this: | ||
- | **The feature you are trying to use is on a network resource that is unavailable.** | + | //The feature you are trying to use is on a network resource that is unavailable.// |
+ | Click OK to try again, or enter an alternate path to a folder containing the installation package '< | ||
- | **Click OK to try again, or enter an alternate path to a folder containing the installation package '< | + | =====Cause===== |
- | + | ||
- | + | ||
- | This applies to Rhino 4,5,6,& 7. | + | |
- | + | ||
- | ====Cause==== | + | |
The Windows Installer cache cannot find a file or registry key required for uninstall. This is a common problem caused by the Windows Installer Service. The best solution is to use **Windows Install Clean Up** to thoroughly remove the previous installation. After you clean up the previous install, you will be able to reinstall Rhino and get a valid install. | The Windows Installer cache cannot find a file or registry key required for uninstall. This is a common problem caused by the Windows Installer Service. The best solution is to use **Windows Install Clean Up** to thoroughly remove the previous installation. After you clean up the previous install, you will be able to reinstall Rhino and get a valid install. | ||
- | ====Resolution==== | + | =====Resolution |
Manually remove Rhino and the Windows Installer registration for the product. | Manually remove Rhino and the Windows Installer registration for the product. | ||
- | ===Try standard | + | ====1. Run the Program Uninstall==== |
- | - Go to Windows | + | - Go to Windows |
- | - Select | + | - Type **App and Features** (or **Add and Remove** |
- | - Select | + | - Find the **Rhinoceros |
- | - Find any Rhinoceros | + | |
- | + | ||
- | + | ||
- | **Note:** You should only do the following procedures if uninstall fails from the Programs and Features section of Control Panel. | + | |
| | ||
- | ===Delete the Rhino install folder=== | + | ====2. Delete the Rhino install folder==== |
- Browse to // | - Browse to // | ||
- Delete **Rhinoceros 4.0** or **Rhinoceros 4.0 Evaluation**. | - Delete **Rhinoceros 4.0** or **Rhinoceros 4.0 Evaluation**. | ||
| | ||
- | ===Delete Registry Keys:=== | + | ====3. Delete Registry Keys:==== |
- | - Open the **Registry Editor**. | + | - Go to Windows Search and type **Registry Editor**. |
+ | - Open the **Registry Editor**. | ||
- Browse to // | - Browse to // | ||
- | - Delete the **4.0** Key. | + | - Delete the **x.0** Key. For example, Rhino 4.0, 5.0 or whatever version of Rhino you are removing. |
- Browse to // | - Browse to // | ||
- | - Delete the **4.0** Key. | + | - Delete the **x.0** Key. For example, Rhino 4.0, 5.0 or whatever version of Rhino you are removing. |
+ | ====Optional==== | ||
+ | You should only do the following procedures if uninstall fails from the **Apps and Features**. | ||
===Run Microsoft' | ===Run Microsoft' | ||
- Visit http:// | - Visit http:// | ||
- Click **Run Now**. | - Click **Run Now**. | ||
- | |||
===Cleaning up the Windows Installer Cache=== | ===Cleaning up the Windows Installer Cache=== | ||
<color red> | <color red> | ||
- | |||
- | |||
- Download the [[http:// | - Download the [[http:// | ||
- Unzip the contents of WindowsInstallerCleanupUtility.zip to a " | - Unzip the contents of WindowsInstallerCleanupUtility.zip to a " |