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rhino:uninstalling [2015/09/14]
127.0.0.1 external edit
rhino:uninstalling [2016/06/10] (current)
sandy
Line 1: Line 1:
-====== Manually ​uninstalling ​Rhino 4.0 ====== +====== Manually ​Uninstalling ​Rhino 4.0 ====== 
-====Problem:====+ 
 +\\ 
 + 
 +====Problem====
 During the startup, install or uninstall of Rhino, you get an error message like this: During the startup, install or uninstall of Rhino, you get an error message like this:
  
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 **Click OK to try again, or enter an alternate path to a folder containing the installation package '<​filename>​.MSI'​ in the box below.** **Click OK to try again, or enter an alternate path to a folder containing the installation package '<​filename>​.MSI'​ in the box below.**
  
-====Applies To:==== 
-Rhino 4.0, Rhino 5.0 
  
-====Cause:==== +This applies to Rhino 4.0 and Rhino 5. 
-The Windows Installer cache cannot find a file or registry key required for uninstall. This is a common problem ​that is caused by the Windows Installer Service. The best solution is to use **Windows Install Clean Up** to thoroughly remove the previous installation. After you clean up” the previous install, you will be able to reinstall Rhino and get a valid install.+ 
 +====Cause==== 
 +The Windows Installer cache cannot find a file or registry key required for uninstall. This is a common problem caused by the Windows Installer Service. The best solution is to use **Windows Install Clean Up** to thoroughly remove the previous installation. After you clean up the previous install, you will be able to reinstall Rhino and get a valid install.
  
  
-====Resolution:====+====Resolution====
 Manually remove Rhino and the Windows Installer registration for the product. Manually remove Rhino and the Windows Installer registration for the product.
  
 ===Try standard Program Uninstall== ===Try standard Program Uninstall==
-  - Go to Windows Start menu +  - Go to Windows Start menu. 
-  - Select Control Panel +  - Select ​**Control Panel**. 
-  - Select Add/Remove programs+  - Select ​**Add/Remove programs**.
   - Find any Rhinoceros 4.0 entries and select uninstall.   - Find any Rhinoceros 4.0 entries and select uninstall.
  
  
-**Note:​** ​you should only do the following procedures if uninstall fails from the Programs and Features section of Control Panel.+**Note:​** ​You should only do the following procedures if uninstall fails from the Programs and Features section of Control Panel.
  
   ​   ​
-===Delete the Rhino install folder:=== +===Delete the Rhino install folder=== 
-  - Browse to C:\Program Files\ +  - Browse to //C:\Program Files\//. 
-  - Delete **Rhinoceros 4.0** or **Rhinoceros 4.0 Evaluation**+  - Delete **Rhinoceros 4.0** or **Rhinoceros 4.0 Evaluation**.
   ​   ​
 ===Delete Registry Keys:=== ===Delete Registry Keys:===
   - Open the **Registry Editor**.   - Open the **Registry Editor**.
-  - Browse to **HKEY_LOCAL_MACHINE**\Software\McNeel\Rhinoceros +  - Browse to //HKEY_LOCAL_MACHINE\Software\McNeel\Rhinoceros//. 
-  - Delete the **4.0** Key +  - Delete the **4.0** Key. 
-  - Browse to **HKEY_CURRENT_USER**\Software\McNeel\Rhinoceros +  - Browse to //HKEY_CURRENT_USER\Software\McNeel\Rhinoceros//. 
-  - Delete the **4.0** Key+  - Delete the **4.0** Key.
  
  
 ===Run Microsoft'​s Uninstall Fix=== ===Run Microsoft'​s Uninstall Fix===
   - Visit http://​support.microsoft.com/​mats/​program_install_and_uninstall   - Visit http://​support.microsoft.com/​mats/​program_install_and_uninstall
-  - Click Run Now+  - Click **Run Now**.
  
  
-===Cleaning up the Windows Installer Cache:=== +===Cleaning up the Windows Installer Cache=== 
-<color red>**WARNING:​**</​color>​ The following procedure may result in registry corruptionand a 1402 error next time you install software. <color red>​**Only follow these steps**</​color>​ if the above procedure did not allow you to install Rhino.+<color red>**Warning:​**</​color>​ The following procedure may result in registry corruption and a 1402 error next time you install software. <color red>​**Only follow these steps**</​color>​ if the above procedure did not allow you to install Rhino.
  
  
-  - Download the [[http://​files.na.mcneel.com/​misc/​WindowsInstallerCleanupUtility.zip|Windows Installer Cleanup Utility]]+  - Download the [[http://​files.na.mcneel.com/​misc/​WindowsInstallerCleanupUtility.zip|Windows Installer Cleanup Utility]].
   - Unzip the contents of WindowsInstallerCleanupUtility.zip to a "​Windows Installer Clean Up" folder on your desktop.   - Unzip the contents of WindowsInstallerCleanupUtility.zip to a "​Windows Installer Clean Up" folder on your desktop.
-  - Run **msicuu.exe** +  - Run **msicuu.exe**. 
-  - Scroll down to **(All Users) Rhinoceros 5.0 WIP** (or All Users Rhino 5.0 WIP x64) on 64-bit systems.+  - Scroll down to (All Users) Rhinoceros 5.0 WIP (or All Users Rhino 5.0 WIP x64) on 64-bit systems.
   - Click **Remove**.   - Click **Remove**.
  
rhino/uninstalling.txt · Last modified: 2016/06/10 by sandy