Site Tools


Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision
Previous revision
rhino:uninstalling [2020/11/16]
maryfugier [Problem]
rhino:uninstalling [2021/06/03] (current)
cecile
Line 1: Line 1:
-====== Manually Uninstalling Rhino 4.0 ====== +====== Manually Uninstalling Rhino ====== 
 +//The following process applies to Rhino 4 and later (that includes Rhino 5, 6, 7.//
 \\ \\
  
-====Problem====+=====Problem=====
 During the startup, install or uninstall of Rhino, you get an error message like this: During the startup, install or uninstall of Rhino, you get an error message like this:
  
-**The feature you are trying to use is on a network resource that is unavailable.**+//The feature you are trying to use is on a network resource that is unavailable.// 
 +Click OK to try again, or enter an alternate path to a folder containing the installation package '<filename>.MSI' in the box below.
  
-**Click OK to try again, or enter an alternate path to a folder containing the installation package '<filename>.MSI' in the box below.** +=====Cause=====
- +
- +
-This applies to Rhino 4,5,6,& 7. +
- +
-====Cause====+
 The Windows Installer cache cannot find a file or registry key required for uninstall. This is a common problem caused by the Windows Installer Service. The best solution is to use **Windows Install Clean Up** to thoroughly remove the previous installation. After you clean up the previous install, you will be able to reinstall Rhino and get a valid install. The Windows Installer cache cannot find a file or registry key required for uninstall. This is a common problem caused by the Windows Installer Service. The best solution is to use **Windows Install Clean Up** to thoroughly remove the previous installation. After you clean up the previous install, you will be able to reinstall Rhino and get a valid install.
  
  
-====Resolution====+=====Resolution - Steps 1, 2 & 3=====
 Manually remove Rhino and the Windows Installer registration for the product. Manually remove Rhino and the Windows Installer registration for the product.
 +You will need to have //Administrator privileges// on your computer to complete this.
  
-===Try standard Program Uninstall== +====Run the Program Uninstall==== 
-  - Go to Windows Start menu+  - Close the Rhino application. 
-  - Select **Control Panel**+  - Go to Windows Search
-  - Select **Add/Remove programs**. +  - Type **App and Features** (or **Add and Remove** programs) 
-  - Find any Rhinoceros 4.0 entries and select uninstall. +  - Find the **Rhinoceros x.0** program on the list, pick and select **Uninstall** button.
- +
- +
-**Note:** You should only do the following procedures if uninstall fails from the Programs and Features section of Control Panel.+
  
      
-===Delete the Rhino install folder===+====Delete the Rhino install folder==== 
   - Browse to //C:\Program Files\//.   - Browse to //C:\Program Files\//.
   - Delete **Rhinoceros 4.0** or **Rhinoceros 4.0 Evaluation**.   - Delete **Rhinoceros 4.0** or **Rhinoceros 4.0 Evaluation**.
      
-===Delete Registry Keys:=== +====Delete Registry Keys:===
-  - Open the **Registry Editor**.+  - Go to Windows Search and type **Registry Editor**. 
 +  - Open the **Registry Editor**. 
   - Browse to //HKEY_LOCAL_MACHINE\Software\McNeel\Rhinoceros//.   - Browse to //HKEY_LOCAL_MACHINE\Software\McNeel\Rhinoceros//.
-  - Delete the **4.0** Key.+  - Delete the **x.0** Key. For example, Rhino 4.0, 5.0 or whatever version of Rhino you are removing.
   - Browse to //HKEY_CURRENT_USER\Software\McNeel\Rhinoceros//.   - Browse to //HKEY_CURRENT_USER\Software\McNeel\Rhinoceros//.
-  - Delete the **4.0** Key. +  - Delete the **x.0** Key. For example, Rhino 4.0, 5.0 or whatever version of Rhino you are removing.
  
 +====Optional====
 +You should only do the following procedures if uninstall fails from the **Apps and Features**.
 ===Run Microsoft's Uninstall Fix=== ===Run Microsoft's Uninstall Fix===
   - Visit http://support.microsoft.com/mats/program_install_and_uninstall   - Visit http://support.microsoft.com/mats/program_install_and_uninstall
   - Click **Run Now**.   - Click **Run Now**.
- 
  
 ===Cleaning up the Windows Installer Cache=== ===Cleaning up the Windows Installer Cache===
 <color red>**Warning:**</color> The following procedure may result in registry corruption and a 1402 error next time you install software. <color red>**Only follow these steps**</color> if the above procedure did not allow you to install Rhino. <color red>**Warning:**</color> The following procedure may result in registry corruption and a 1402 error next time you install software. <color red>**Only follow these steps**</color> if the above procedure did not allow you to install Rhino.
- 
- 
   - Download the [[http://files.na.mcneel.com/misc/WindowsInstallerCleanupUtility.zip|Windows Installer Cleanup Utility]].   - Download the [[http://files.na.mcneel.com/misc/WindowsInstallerCleanupUtility.zip|Windows Installer Cleanup Utility]].
   - Unzip the contents of WindowsInstallerCleanupUtility.zip to a "Windows Installer Clean Up" folder on your desktop.   - Unzip the contents of WindowsInstallerCleanupUtility.zip to a "Windows Installer Clean Up" folder on your desktop.
Line 57: Line 50:
   - Click **Remove**.   - Click **Remove**.
  
-If you followed these steps and then got a 1402 error, [[http://wiki.mcneel.com/rhino/installproblems#could_not_open_keyunknown_components_error_1402|these instructions may resolve the 1402 error]].+If you followed these steps and then got a 1402 error, [[https://wiki.mcneel.com/rhino/error1402|these instructions may resolve the 1402 error]].
  
      
      
rhino/uninstalling.1605556682.txt.gz · Last modified: 2020/11/16 by maryfugier