Differences
This shows you the differences between two versions of the page.
|
rhino:debuginstaller [2016/04/01] |
rhino:debuginstaller [2020/08/14] (current) |
||
|---|---|---|---|
| Line 1: | Line 1: | ||
| + | ====== Debugging Installer Errors ====== | ||
| + | |||
| + | > **Summary: | ||
| + | |||
| + | =====Problem===== | ||
| + | When I try to install the product, I get an installer error and the install does not complete. | ||
| + | |||
| + | =====Solution===== | ||
| + | Follow the procedure below to generate a text file which is a log of the actions that happen during the install, and then email the text file to McNeel Technical Support < | ||
| + | |||
| + | =====Procedure===== | ||
| + | * Download this zip file http:// | ||
| + | * Unzip the file inside named " | ||
| + | * If you are installing from a downloaded file, follow these instructions to [[http:// | ||
| + | * Find the MSI installer. The location is different for different products: | ||
| + | |||
| + | Rhinoceros 4.0 CD -- Name is " | ||
| + | Rhinoceros 4.0 Evaluation -- Unzip the .EXE installer (like rh40eval_en_yyyymmdd.exe) and find the file " | ||
| + | Rhinoceros 5.0 WIP/Beta -- Name is " | ||
| + | Flamingo 2.0 CD -- Name is " | ||
| + | Flamingo 2.0 Evaluation -- Unzip the .EXE installer (like fl20eval_en_yyyymmdd.exe) and find the file " | ||
| + | Brazil 2.0 CD -- Name is "Setup Brazil.msi" | ||
| + | Brazil 2.0 Evaluation -- Unzip the .EXE installer (like brazil_evaluation_yyyymmdd.exe) and find the file " | ||
| + | |||
| + | * Run **DebugInstaller.exe** by double-clicking on it on the desktop. | ||
| + | * Drag the installer .MSI file onto the window with the title **McNeel Install Debugger**. | ||
| + | * The install process will start. Proceed forward until the error is encountered and continue until the installer stops. | ||
| + | * On your desktop find the new .txt file named the same as the .MSI installer file but with the extension .txt (example: Rhino4_Setup.txt). The icon looks like a spiral-bound notepad. The file extension may not show. | ||
| + | * Email that .txt file to McNeel Technical Support at < | ||
| + | |||
| + | |||
| + | |||
