Differences
This shows you the differences between two versions of the page.
|
rhino:error1603installfails [2015/11/12] |
rhino:error1603installfails [2020/08/14] (current) |
||
|---|---|---|---|
| Line 1: | Line 1: | ||
| + | ====== Install Error 1612: "The older version of Rhinoceros 5 Language Pack Installer (en-US) cannot be removed." | ||
| + | Or " | ||
| + | > **Summary: | ||
| + | > **Related installation help:** // | ||
| + | |||
| + | =====Problem===== | ||
| + | Rhino, Language Pack, or Help Media failed to install. The installer package may be corrupt or incomplete due to: | ||
| + | * a virus detector left running | ||
| + | * computer crashed | ||
| + | * some other malware or program prevents the install | ||
| + | Also, reinstall or uninstall from Windows **Programs and Features** does not help. | ||
| + | |||
| + | =====Possible solution===== | ||
| + | - Run this Microsoft Utility to: // | ||
| + | - Use the utility to remove your problem Rhino installer that is giving you the error with the utility. For example, with // | ||
| + | - When you have removed the problem installer with the MS Utility, proceed to Install Rhino, Help, or Language Pack. | ||
| + | - Open Rhino and run **ToolbarReset**. Close Rhino. | ||
| + | - Reopen and test. | ||
| + | |||
| + | **Still not working?** | ||
| + | That's frustrating -- we're sorry! | ||
| + | Please email any log files to tech@mcneel.com | ||
| + | - Write down any error numbers and messages you see. Include Install Log and screen captures of errors. | ||
| + | - Email all this, the step you are on in this article, and your contact information to [[tech@mcneel.com|Tech Support.]] | ||
| + | |||
| + | {{tag> | ||
| + | {{tag> | ||
