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rhino:farousbdriverinstall [2016/01/20] |
rhino:farousbdriverinstall [2020/08/14] (current) |
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+ | ====== Troubleshooting FARO USB Digitizer Connection Problems ====== | ||
+ | |||
+ | **For Rhino 3.0/4.0** | ||
+ | |||
+ | If you are having trouble getting Rhino 3.0 or Rhino 4.0 SR9 connected to your FARO USB arm, please follow these steps: | ||
+ | |||
+ | - Close Rhino. | ||
+ | - Turn off the FARO arm. | ||
+ | - Unplug the FARO arm from your computer. | ||
+ | - From the **Start** menu, click **Control Panel**. | ||
+ | - Double-click **Add and Remove Programs**. | ||
+ | - Select **FARO Arm USB Driver** and click **Remove**. Fully remove the FARO USB Driver. Be sure all copies of the FARO USB Driver are removed. | ||
+ | - Restart your computer. | ||
+ | - Select your Rhino version: | ||
+ | * Rhino 3.0, download the [[http:// | ||
+ | * Rhino 4.0, download the [[http:// | ||
+ | * Or for Rhino 4.0, you can download the latest USB drivers from [[http:// | ||
+ | - Install the FARO USB drivers you just downloaded. | ||
+ | - Restart your computer. | ||
+ | - Connect the FARO USB cable to your computer. | ||
+ | - Turn on the FARO USB arm. | ||
+ | - The **Windows New Hardware Wizard** will run. Follow the steps on the screen to install the driver. | ||
+ | - When the wizard completes successfully, | ||
+ | - From the Tools menu, click **3D Digitizer**, | ||
+ | - At the **Select Digitizer** prompt, click the **Digitizer** option. | ||
+ | - At the **Digitizer** prompt, click **FARO USB Digitizer**. | ||
+ | - Follow the instructions to connect your digitizer. | ||
+ | |||
+ | ** Verify that you have the latest [[http:// | ||
+ | |||
+ | ===== Problem ===== | ||
+ | === Symptom === | ||
+ | At step **13** above, when you plug in the USB and power on the arm, **Windows New Hardware Wizard** does not run. If you look at **Windows Device Manager**, FARO is listed as an unknown device and the **Update Device** option also fails. | ||
+ | === Solution === | ||
+ | - Download the latest USB drivers from [[http:// | ||