For Rhino 3.0/4.0
If you are having trouble getting Rhino 3.0 or Rhino 4.0 SR9 connected to your FARO USB arm, please follow these steps:
Verify that you have the latest Rhino 4 SR9.
At step 13 above, when you plug in the USB and power on the arm, Windows New Hardware Wizard does not run. If you look at Windows Device Manager, FARO is listed as an unknown device and the Update Device option also fails.