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--- rhino:manual_rhino_dmp_windows [2020/08/14]
127.0.0.1 external edit
+++ rhino:manual_rhino_dmp_windows [2025/08/04] (current)
maryfugier [Steps to Creating a DMP File for Support]
@@ Line 1: / Line 1: @@
-====== Manually Creating a Memory Dump (DMP File) from an Unresponsive Rhinoceros ======
+====== Manually Creating a Memory Dump (DMP File) from an Unresponsive Rhino for Windows ======
 Back to [[https://wiki.mcneel.com/rhino/faq#display_problems|FAQ]]
+[[https://wiki.mcneel.com/rhino/manual_rhino_dmp_mac|Link]] to the Mac DMP Instructions.
 ===== Problem: =====
@@ Line 23: / Line 25: @@
 . Look at the **Task Manager** window, make sure the **Processes** tab is selected, and locate the
-**Rhino 6** process. Right-click on the **Rhino 6** process and select **Create dump file** in the
+**Rhino** process. Right-click on the **Rhino** process and select **Create dump file** in the
 popup menu that appears.
 {{:rhino:dmp_manual_02.png?600|}}
@@ Line 41: / Line 44: @@
 {{:rhino:dmp_manual_04.png?600|}}
-. Next locate the file on your system in **File Explorer**. ZIP or compress the file before uploading.
+. Next locate the file **RhinoCrashDump.DMP** on your system in **File Explorer**. ZIP or compress the file before uploading. Note: we do not need the RhinoCrashDump.3DM.)
-. The DMP file will be too big to attach to an email. Please use our upload system [[https://www.rhino3d.com/upload|here]]. Use **tech@mcneel.com** as the recipient. Include the details in the note field about what you were doing in Rhino when the problem occurred.
+. The **RhinoCrashDump.DMP** file will be too big to attach to an email. Please use our upload system [[https://www.rhino3d.com/upload|here]]. Use **tech@mcneel.com** as the recipient. Include the details in the note field about what you were doing in Rhino when the problem occurred.

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