Differences

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--- rhino:manual_rhino_dmp_windows [2021/03/31]
maryfugier
+++ rhino:manual_rhino_dmp_windows [2025/08/04] (current)
maryfugier [Steps to Creating a DMP File for Support]
@@ Line 1: / Line 1: @@
 ====== Manually Creating a Memory Dump (DMP File) from an Unresponsive Rhino for Windows ======
 Back to [[https://wiki.mcneel.com/rhino/faq#display_problems|FAQ]]
+[[https://wiki.mcneel.com/rhino/manual_rhino_dmp_mac|Link]] to the Mac DMP Instructions.
 ===== Problem: =====
@@ Line 42: / Line 44: @@
 {{:rhino:dmp_manual_04.png?600|}}
-. Next locate the file on your system in **File Explorer**. ZIP or compress the file before uploading.
+. Next locate the file **RhinoCrashDump.DMP** on your system in **File Explorer**. ZIP or compress the file before uploading. Note: we do not need the RhinoCrashDump.3DM.)
-. The DMP file will be too big to attach to an email. Please use our upload system [[https://www.rhino3d.com/upload|here]]. Use **tech@mcneel.com** as the recipient. Include the details in the note field about what you were doing in Rhino when the problem occurred.
+. The **RhinoCrashDump.DMP** file will be too big to attach to an email. Please use our upload system [[https://www.rhino3d.com/upload|here]]. Use **tech@mcneel.com** as the recipient. Include the details in the note field about what you were doing in Rhino when the problem occurred.

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