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rhino:manual_rhino_dmp_windows [2019/07/27]
maryfugier
rhino:manual_rhino_dmp_windows [2019/08/02] (current)
sandy
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-====== Manually Creating a Memory Dump (DMP File) from An Unresponsive Rhinoceros ======+====== Manually Creating a Memory Dump (DMP File) from an Unresponsive Rhinoceros ======
 Back to [[https://​wiki.mcneel.com/​rhino/​faq#​display_problems|FAQ]] Back to [[https://​wiki.mcneel.com/​rhino/​faq#​display_problems|FAQ]]
  
 ===== Problem: =====  ===== Problem: ===== 
-There are times where Rhino may become unresponsive and appear frozen. Despite your efforts, there doesn’t seem to+There are times when Rhino may become unresponsive and appear frozen. Despite your efforts, there doesn’t seem to
 be anything that you can do to bring it back.  be anything that you can do to bring it back. 
  
-Rhino may have crashedand has not fully shut down. +Rhino may have crashed and has not fully shut down. 
-It is just sitting ​there on your screen. ​+It just sits there on your screen. ​
  
 In these cases, it is possible to manually create a “memory dump” or **DMP** file from  In these cases, it is possible to manually create a “memory dump” or **DMP** file from 
 the Rhino in its current condition. ​ the Rhino in its current condition. ​
-The DMP can then be used by Rhino developers to hopefully ​discover where Rhino got stuck and why it+Rhino developers ​can then use the DMP to discover where Rhino got stuck and why it
 appears to be frozen. ​ appears to be frozen. ​
  
 ===== Steps to Creating a DMP File for Support ===== ===== Steps to Creating a DMP File for Support =====
-The following steps outline the process for manually creating ​such a dump or **DMP** file.+The following steps outline the process for manually creating a dump or **DMP** file.
  
 1. Once you realize that Rhino is in an unresponsive state, start the **Task Manager** by right-clicking 1. Once you realize that Rhino is in an unresponsive state, start the **Task Manager** by right-clicking
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 {{:​rhino:​dmp_manual_01.png?​600|}} {{:​rhino:​dmp_manual_01.png?​600|}}
  
-2. Looking ​at the **Task Manager** window, make sure the **Processes** tab is selected and locate the +2. Look at the **Task Manager** window, make sure the **Processes** tab is selectedand locate the 
-**Rhino 6** process. Right click on the **Rhino 6** process and select **Create dump file** in the+**Rhino 6** process. Right-click on the **Rhino 6** process and select **Create dump file** in the
 popup menu that appears. popup menu that appears.
 {{:​rhino:​dmp_manual_02.png?​600|}} {{:​rhino:​dmp_manual_02.png?​600|}}
  
-**Note:** If you do not see that dialog that has the tabs **Process and Performance**,​ pick **More Details** at the bottom.+**Note:** If you do not see the dialog that has the tabs **Process and Performance**,​ pick **More Details** at the bottom.
  
 {{:​rhino:​dmp_manual_05.png?​400|}} {{:​rhino:​dmp_manual_05.png?​400|}}
  
  
-3. Windows will start creating a *dumpfile in your temporary folder on your system.+3. Windows will start creating a dump file in your temporary folder on your system.
  
 {{:​rhino:​dmp_manual_03.png?​600|}} {{:​rhino:​dmp_manual_03.png?​600|}}
  
 4. Once Windows has finished creating the dump file, you will be shown the name and location of 4. Once Windows has finished creating the dump file, you will be shown the name and location of
-the file. Next select the file for copy and paste purpose+the file. Nextselect the file to copy and paste. ​
  
 {{:​rhino:​dmp_manual_04.png?​600|}} {{:​rhino:​dmp_manual_04.png?​600|}}
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 5. Next locate the file on your system in **File Explorer**. ZIP or compress the file before uploading. ​ 5. Next locate the file on your system in **File Explorer**. ZIP or compress the file before uploading. ​
  
-6. The DMP file will be too big to attach to an email. Please use our upload system [[https://​www.rhino3d.com/​upload|here]]. Use **tech@mcneel.com** as the recipient. Include details in the note field as to what you were doing in Rhino when the problem occurred.+6. The DMP file will be too big to attach to an email. Please use our upload system [[https://​www.rhino3d.com/​upload|here]]. Use **tech@mcneel.com** as the recipient. Include ​the details in the note field about what you were doing in Rhino when the problem occurred.
  
rhino/manual_rhino_dmp_windows.txt · Last modified: 2019/08/02 by sandy