This testing system is compatible with most standard internet browsers dating back to the 1990's. Therefore this application can be utilize on most desktop computers, laptops, tablets and smart phones. The following details our recommendations.
While older and newer browsers may work fine, the following browsers we know work best:
The following are the basic settings we recommend. 99.99% of the time your default browser settings will work fine. Every network, device and browser is different, most of these settings can be altered under your browser's Tools menu then choose Internet Options.
The following information is provided to help troubleshoot problems if you're experiencing difficultly using this application.
This application automatically logs out users if there has been no activity within a reasonable period of time.
This application can be configured to display content and other information in additional browser windows.
This application generates numerous documents (like certificates and reports) using the Adobe Acrobat PDF format.
This application uses a video player based either HTML5 or Adobe Flash to play videos. This is typical for applications like this. The player will choose between HTML5 or Adobe Flash based on your browser. Older browsers that do not support HTML5 will need Adobe Flash. In this case the video player will automatically make sure the correct version of Adobe Flash is available. If the application can't automatically access Flash because of security settings, you may need to manually visit the adobe website to update.
This application is compatible with most Thin Clients, if the browsers on those devices are truly compatible with those listed as recommended above. Make sure when configuring Terminal Server software all such settings mimic the above listed recommendations. Make sure ample memory is allocated to each user and user session management capabilities are enabled.
If using a proxy server, make sure browser session data is not cached, which is a standard setting. This will allow multiple users on multiple devices to access this application simultaneously without your network equipment mixing up the users.
When logging in, if incorrect access information has been repeatedly entered too many times, this application will prevent further login attempts within a limited timeframe. If the timeframe as expired and you still can't login, then there's some browser setting or a browser add-in that's preventing the test.com application to clear the settings on your computer. You will need to clear your Internet cached history. For most browsers open your browser's Tools menu then choose Internet Options, clear history and cookies.
Often when software companies release newer versions of their browsers, these browsers have minor compatibility problems. The fix, most of these browsers offer a 'Compatibility View' or 'Compatibility View' feature. Turn it on to see if that resolves the problem.
We apologize for any inconvenience you may have experienced. Try the following if you're still experiencing difficultly using this application.