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Manually uninstalling Rhino 4.0

Problem:

During the startup, install or uninstall of Rhino, you get an error message like this:

The feature you are trying to use is on a network resource that is unavailable.

Click OK to try again, or enter an alternate path to a folder containing the installation package '<filename>.MSI' in the box below.

Applies To:

Rhino 4.0, Rhino 5.0

Cause:

The Windows Installer cache cannot find a file or registry key required for uninstall. This is a common problem that is caused by the Windows Installer Service. The best solution is to use Windows Install Clean Up to thoroughly remove the previous installation. After you “clean up” the previous install, you will be able to reinstall Rhino and get a valid install.

Resolution:

Manually remove Rhino and the Windows Installer registration for the product.

Try standard Program Uninstall

  1. Go to Windows Start menu
  2. Select Control Panel
  3. Select Add/Remove programs
  4. Find any Rhinoceros 4.0 entries and select uninstall.

Note: you should only do the following procedures if uninstall fails from the Programs and Features section of Control Panel.

Delete the Rhino install folder:

  1. Browse to C:\Program Files\
  2. Delete Rhinoceros 4.0 or Rhinoceros 4.0 Evaluation

Delete Registry Keys:

  1. Open the Registry Editor.
  2. Browse to HKEY_LOCAL_MACHINE\Software\McNeel\Rhinoceros
  3. Delete the 4.0 Key
  4. Browse to HKEY_CURRENT_USER\Software\McNeel\Rhinoceros
  5. Delete the 4.0 Key

Run Microsoft's Uninstall Fix

Cleaning up the Windows Installer Cache:

WARNING: The following procedure may result in registry corruption, and a 1402 error next time you install software. Only follow these steps if the above procedure did not allow you to install Rhino.

  1. Unzip the contents of WindowsInstallerCleanupUtility.zip to a “Windows Installer Clean Up” folder on your desktop.
  2. Run msicuu.exe
  3. Scroll down to (All Users) Rhinoceros 5.0 WIP (or All Users Rhino 5.0 WIP x64) on 64-bit systems.
  4. Click Remove.

If you followed these steps and then got a 1402 error, these instructions may resolve the 1402 error.

rhino/uninstalling.txt · Last modified: 2014/06/26 (external edit)