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V5 Crashes in Splash and About

Some HP notebook and laptop computers use a fingerprint scanning product developed by DigitalPersona that causes Rhino 5 to crash when using the Splash and About tool. This same tool causes button tooltip problems on flyout toolbars on Rhino 4.0.

In the V4 case we got on 21-Jan-2011 was a “HP TouchSmart tm2-2012tx”. It has HP SimplePass Identity Protection installed that installs applications from DigitalPersona. The application causes the problem is C:\Program Files (x86)\DigitalPersona\Bin\DPAgent.exe. To solve the problem, turn the DpAgent.exe *32 off from Windows Task Manager and rename it with a different name to prevent it running automatically when Windows starts.

rhino/v5splashcrash.txt · Last modified: 2020/08/14 (external edit)