Product: Zoo 4.0
Summary: Solving the “CD Key addition request denied by the server…” error.
We have a user running Rhinoceros that gets its license from our Zoo server. The user can check out the license and work off-site. However, when he tries to check the license back in again, he gets the following error:
CD Key addition request denied by the server. Contact your system administrator.
This has always worked in the past. I went through the troubleshooting documentation, but have found nothing to help resolve this issue.
Here are a couple of reasons that you might receive this error:
Walk over to the Zoo console and see if the workstation in question still has a license checked out. If it does not, then you will need to delete Rhino’s license key, RHINO.KEY, found in Rhino's SYSTEM folder and then re-start Rhino.
If the license is still checked out on the Zoo, then run through the Zoo Troubleshooting tips to see what has changed on the workstation.