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Diagnosing Rhino 5 Startup Errors

If Rhino fails to start or crashes while starting on your computer, here are some things you can do to understand what is happening on your computer and fix the problem.

If Rhino 5 won't start

  • Start in the simplest way
    • Double click an icon on your desktop or click an item in your startup menu.
    • Don't double-click a file or drag-and-drop a file to start Rhino for now.
      • Once Rhino runs in the simplest way, we can move to those other things.
    • If Rhino starts by double clicking an icon or clicking a menu, there may be a problem with a specific file.

If Rhino still won't start

  • Start in SafeMode.
    • SafeMode starts Rhino without using accelerated graphics and without loading plug-ins
    • On the Windows Start Menu, click the item titled
      • Rhinoceros 5.0 in Safe Mode or
      • Rhinoceros 5.0 (64-bit) in Safe Mode
      • Answer Yes to loading Toolbars and No to loading RDK.
  • If Rhino starts in SafeMode, there is likely a problem with a video driver or a plug-in.
    • In the Rhino menu: Tools - Options - View - OpenGL, Uncheck the box at the top labeled Use accelerated hardware modes.
    • Close Rhino and start normally (not using SafeMode).
  • If Rhino still crashes after disabling hardware acceleration, the problem may be a plug-in.
    • Restart in SafeMode, and Check the box for Use accelerated hardware modes.
    • In the Rhino menu: Tools - Options - Plug-ins, Uncheck the Enabled box for all of the plug-ins that did not ship with Rhino, and Check the box Ask to load disabled plug-ins at the bottom.
    • Close Rhino and start normally (not using SafeMode).
      • Answer No to loading all of the plug-ins you disabled.
  • If Rhino starts with some plug-ins disabled, the problem is one of the disabled plug-ins.
    • Restart Rhino normally and answer Yes to loading one plug-in at a time and No to the rest until you determine which one causes the problem.
    • When you have determined which plug-in causes a problem, go back to Tools - Options - Plug-ins and Check the Enabled box for all of the plug-ins that don't cause a problem.

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rhino/crashhelp.txt · Last modified: 2014/01/23 (external edit)