For help with Installer Issues for Rhino 3 or Rhino 4, go here.
The Rhino V5 installer will display a log file when the installation process fails. This log file is very helpful to our technical support in solving any problems you may have.
The Error Code 1603 is not a specific crash error, but is a general error in the installation process. Some of the conditions that can cause 1603 are:
If the Rhino installer crashes with a 1603 error or no error code at all you can try these steps to get more information.
Step 1
Step 2
Step 3
Question: I tried to uninstall Rhino 5, but an error occurred and Rhino could not be removed.
Answer: Manually remove Rhino 5. Back to top.
Question: A message “Could not open key: UNKNOWN\Components\(lots of letters and numbers). Error 1402. Verify that you have sufficient access to that key, or contact your support personnel.”
Cause: One or more registry keys in the HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-<numbers>\Components key has incorrect permissions.
Solution 1: On the Windows Start menu, enter “CMD” to the search box. Right-click on the “cmd.exe” and select “Run as administrator”. Copy the following line and paste it into the cmd window, press Enter. Then Rhino will be able to install.
secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose
Solution 2: WARNING: The following procedure involves editing the Windows Registry. Incorrect editing of the registry can damage your computer and cause it to not start. If you are not comfortable performing the following steps, please contact McNeel Support.
PROBLEM: This can be caused by a corrupt installer cache on your computer.
SOLUTION:
Follow the instructions in the article Manually Uninstalling Rhino 5.0
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Question: I've got a new computer and I want to install Rhino version X SR Y. I have always purchased upgrade versions of Rhino. Do I have to install ALL previous versions and sucessive service packs??
Answer: Simply install the last upgrade version you have on CD. During the install, you will be asked to insert the CD of a previous version to validate that you have it, but it is not necessary to actually INSTALL the previous versions. Once you have installed the last CD version, proceed to install the latest Service Release - it is not necessary to install previous ones.
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Service releases are no-charge, maintenance releases that patch existing installations of software with the latest bug fixes and updates. These installers are downloadable and will only install if you have a version of the product already installed. Service Releases are identified two ways: the SR number, like SR3 or SR4b; and the date, which is coded into the name of the download file like 20050729, meaning July 29, 2005.
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Once you have the software installed, you can see the date and the SR number by viewing the “about” information, which appears on the “splash screen” when you start Rhino, or can be viewed by doing Rhino > Help > About Rhinoceros.
For Flamingo, do the FlamingoAbout command. For Bongo, do the BongoAbout command.
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The quick way is to use the Check for Updates service. In Rhino, pull down the Help menu, and pick Check for Updates. If you are connected to the internet, the McNeel web servers will offer the correct Service Release if there is one newer than your software. For Flamingo, pull down the Raytrace or Photometric menu and pick Check for Updates. For Bongo, pull down the Bongo menu and pick Check for Updates.
In Rhino 5, go to Tools, Options, Updates and Service Releases and set the frequency to “Service Releases” or if you are brave, try “Release Cndidates.” When you close Rhino, it will prompt you to approve the install of the latest and greatest. You may decline and run it after a future session.
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The “Add or Remove Programs” entry in the Control Panel in Windows is reporting all Service Releases as an installed program, each using approx. 250MB of disk space. This is somewhat misleading. Windows reports the total as though all installed files are added on to the existing installation even though many if not all files are actually overwritten on install. Do not use the “Add or Remove Programs” to remove older Service Releases of Rhino 5.
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See this page DebugInstaller for instructions on how to generate a logfile of the error and get Technical Support involved.
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Question: I get “Error 1327. Invalid Drive (E:, F:, etc)” when installing
Cause: Your user account has settings indicating that one or more non-existent drives should be used for special folders such as “My Documents”
Solution:
Note: This method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
How to back up and restore the registry in Windows
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Question: I get “Error 1935. An error occurred during the installation of assembly “Microsoft.VC80.CRT, …”
Cause: This is a bug in the Microsoft C++ 2005 Redistributable Package
Solution 1:
Solution 2:
Solution 3:
If you are unable to enable this feature, or if the Windows Features dialog box appears and is empty, then your installation of Windows is corrupt and needs to be repaired. Please contact Microsoft Support for more assistance.
More Details:
People who get this error while installing Rhino are also unable to install the Microsoft C++ 2005 Redistributable Package directly from Microsoft. Therefore, this is a problem with Windows and the Microsoft Redistributable Package, not with Rhino's installer.
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Question: When Rhino 5 prompts there's a new update ready to install, choose to install the update and get “Error 2502”.
Cause: The update installer doesn't have enough permission privileges.
Solution:
Problem:
.NET Framework 4 failed to install because of error code HRESULT: 0xc8000222.
Cause:
Some files corrupted in the Software Distribution folder.
Solution:
Problem:
Rhino 5 installer keeps asking for installing .NET Framework 4 first, and Rhino 5 fails to install. The .NET Framework 4 appears to exist on the computer.
Cause:
.NET Framework 4 is somehow broken on the system.
Solution:
Problem: I get a .NET Framework 4.0 installer error while installing Rhino 5.
Solution: Repair .NET Framework before installing Rhino 5.
Problem Installation fails with a missing dll message: There is a problem with the Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor
Solution: It may be that a virus scanner is getting in the way- try disabling any virus scanners and retry the installation.
Problem:
I'm using Windows 7/8, but Rhino 5 DVD installer says my system is not supported.
Solution: