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Troubleshooting Rhino 5 Installation

This article is for Rhino 5. A similar article is available for Rhino 3 and 4.

Important note: You can avoid nearly all the problems and fixes listed on this page if, before installing Rhino, Windows is fully up-to-date with the important updates using Windows Update. To find the status of Windows update on your computer go to the Windows Update locator page on Microsoft's website.

Once Windows update is open on the computer, click on the Check for Updates button. After installing new updates, please try and install Rhino again.

If the Windows update has stalled, shows an error, or does not seem to finish installing the updates, go to Microsoft Update freezes.

Reporting install problems

The Rhino V5 installer will display a log file when the installation process fails. This log file is helpful to our technical support in solving any problems you may have.

  1. When the error message appears, there is a link on the dialog.
  2. Click the link to open the log and Save As.. as a txt file.
  3. Attach the text file to an email to tech@mcneel.com

General questions

Error Messages

rhino/installproblems.txt · Last modified: 2015/08/21 (external edit)