This article is for Rhino 5. Similar articles are available for Rhino 6 and the legacy Rhino 3 and 4.

Important note: You can avoid nearly all the problems and fixes listed on this page if, before installing Rhino, Windows is fully up-to-date with the important updates using Windows Update. To find the status of Windows Update on your computer go to the Windows Update locator page on Microsoft's website.

Once Windows Update is open on the computer, click the Check for Updates button. After installing the new updates, please try and install Rhino again.

If the Windows update has stalled, shows an error, or does not seem to finish installing the updates, go to Microsoft Update freezes.

Reporting installation problems

When the installation process fails, the Rhino 5 installer will display a log file. This log file is helpful to our technical support in solving any problems you may have.

1. When the error message appears, there is a link on the dialog.
2. Click the link to open the log and Save As.. as a txt file.
3. Attach the text file to an email to tech@mcneel.com.